Hilton St. Louis At The Ballpark

“Disappointed”

I had way higher expectations from this hotel but I guess its up on age. The facilities are a little outdated and rooms are super small. Our room was missing a few personal items like towels and body wash. The staff was a little on the rude side (the younger people, the old folks were super courteo… more

I had way higher expectations from this hotel but I guess its up on age. The facilities are a little outdated and rooms are super small. Our room was missing a few personal items like towels and body wash. The staff was a little on the rude side (the younger people, the old folks were super courteous). The hotel has a rooftop restaurant which is nice but underage needs to leave the premises at 7PM sharp so we were not able to have a family dinner. It was an overall average stay but overpriced for the service provided.

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“Not the best stay, but was ok”

The hotel is aging. The positives were the friendly staff, the water pressure was amazing, and my room had a great view. However, the beds were as hard as a rock, sheets and covers stained, and elevators sounded like they were gonna break down. Also the room was very small, you couldn’t close the b… more

The hotel is aging. The positives were the friendly staff, the water pressure was amazing, and my room had a great view. However, the beds were as hard as a rock, sheets and covers stained, and elevators sounded like they were gonna break down. Also the room was very small, you couldn’t close the bathroom door without standing by the toilet. And the bathroom door did not have a working latch. The ceiling is low, so you can’t raise your arm in the shower. At night the AC wouldn’t keep up, so it got so hot I would wake up sweating. During the day the AC worked too well as it was freezing in there. I attended a conference, and only attempted to eat one of our free meals (taco bar), but everything had soy in it… the salad did not, but the salad dressing did. Hard to eat when you have a soy allergy. I’m not sure why a taco bar would have food made with soy. Accessing the internet in my room was nearly impossible. It kept saying not available or no internet. I finally had to use my phone’s hot spot, which was hit or miss too. The tv remote did not have plastic on it, like nearly all hotels do since Covid. It felt sticky and gross. One of the lights next to the bed kept flickering off and on. With all the crime going on outside, I didn’t always feel safe. Fortunately one of their staff members would suddenly appear and it was reassuring to have them around, almost like they were doing it intentionally.

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“Overpriced, Dirty & Outdated”

Friends chose this property for the proximity to ballpark Village in Busch Stadium. We stayed in the west tower in a double queen Cityview room. On check-in, we noticed a very nice, updated, welcoming, large, expensive lobby. However, once we got to our room, we were kind of grossed out with how ou… more

Friends chose this property for the proximity to ballpark Village in Busch Stadium. We stayed in the west tower in a double queen Cityview room. On check-in, we noticed a very nice, updated, welcoming, large, expensive lobby. However, once we got to our room, we were kind of grossed out with how outdated and dusty dirty it was. This isn’t just missing, a couple of weeks of dust this is missing a deep deep clean to get rid of caked on dust. We ended up having to move rooms on our first night because the shower would not turn off. We moved into our second room we had another shower problem that required a mechanical person to come assist. We noticed tape that probably held decorations all over the entire room. There were visible things on the walls, especially in the bathroom. There were visible things on the carpet. The refrigerator in room 1833 was leaking or dripping water onto the carpet that was soggy to the touch. The bed seemed broken and had a weird squeak to it. we decided to stick it out and stay in that hotel because our friends liked their room and their view of the stadium. However, the nightly rate was way overpriced for the quality and cleanliness of the rooms. Our friend had to request a new comforter, because the one on her bed had a huge stain on it that looked like urine. Housekeeping did not come into our room the entire trip, even though we had requested them too. I could go on an into further detail, but it was a stay where we did not ever feel clean the entire time we were there. The front desk, staff lobby staff were helpful and accommodating.

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