Hilton St. Louis At The Ballpark

“Great Location, Minor Issues”

Great location near the Ballpark, Gateway Arch and many restaurants. Hotel is huge, very nice lobby. But the rooms are in need of a deep clean and repairs. Friendly and attentive staff. Had some the best hotel food and drinks at the Market Bistro and Bar. Very nice Rooftop Bar with Amazing views of… more

Great location near the Ballpark, Gateway Arch and many restaurants. Hotel is huge, very nice lobby. But the rooms are in need of a deep clean and repairs. Friendly and attentive staff. Had some the best hotel food and drinks at the Market Bistro and Bar. Very nice Rooftop Bar with Amazing views of the Downtown area. And having a Starbucks in the lobby was Awesome! Overall enjoyed our stay. Stayed on the 19th floor-East Tower, 1 City View and 1 Arch View King room.

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“Disappointed”

I had way higher expectations from this hotel but I guess its up on age. The facilities are a little outdated and rooms are super small. Our room was missing a few personal items like towels and body wash. The staff was a little on the rude side (the younger people, the old folks were super courteo… more

I had way higher expectations from this hotel but I guess its up on age. The facilities are a little outdated and rooms are super small. Our room was missing a few personal items like towels and body wash. The staff was a little on the rude side (the younger people, the old folks were super courteous). The hotel has a rooftop restaurant which is nice but underage needs to leave the premises at 7PM sharp so we were not able to have a family dinner. It was an overall average stay but overpriced for the service provided.

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“Not the best stay, but was ok”

The hotel is aging. The positives were the friendly staff, the water pressure was amazing, and my room had a great view. However, the beds were as hard as a rock, sheets and covers stained, and elevators sounded like they were gonna break down. Also the room was very small, you couldn’t close the b… more

The hotel is aging. The positives were the friendly staff, the water pressure was amazing, and my room had a great view. However, the beds were as hard as a rock, sheets and covers stained, and elevators sounded like they were gonna break down. Also the room was very small, you couldn’t close the bathroom door without standing by the toilet. And the bathroom door did not have a working latch. The ceiling is low, so you can’t raise your arm in the shower. At night the AC wouldn’t keep up, so it got so hot I would wake up sweating. During the day the AC worked too well as it was freezing in there. I attended a conference, and only attempted to eat one of our free meals (taco bar), but everything had soy in it… the salad did not, but the salad dressing did. Hard to eat when you have a soy allergy. I’m not sure why a taco bar would have food made with soy. Accessing the internet in my room was nearly impossible. It kept saying not available or no internet. I finally had to use my phone’s hot spot, which was hit or miss too. The tv remote did not have plastic on it, like nearly all hotels do since Covid. It felt sticky and gross. One of the lights next to the bed kept flickering off and on. With all the crime going on outside, I didn’t always feel safe. Fortunately one of their staff members would suddenly appear and it was reassuring to have them around, almost like they were doing it intentionally.

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