Hampton Inn St. Louis-Downtown (At The Gateway Arch)

“Dry friendly staff!! Secured parking garage (small spaces tho). Great location to Americas Center.”

Staff was very friendly upon arrival and the desk had to buzz you in the sliding glass door to enter the lobby. I liked that and made me feel better that homeless people and criminals have limited access. Interesting how the new policy is no room service unless you need it but that works for us. Pa… more

Staff was very friendly upon arrival and the desk had to buzz you in the sliding glass door to enter the lobby. I liked that and made me feel better that homeless people and criminals have limited access. Interesting how the new policy is no room service unless you need it but that works for us. Parking garage spaces were extremely too small. Most average Americans strive at least a mid size or compact SUV and I even had trouble parking my midsize SUV inside the garage and I’m an excellent driver. The parking garage was secured by doors and a security guard at night. I liked that. Three elevators don’t seem to be enough but not much can be done about that. Breakfast was on average. I wish the eggs were not powdered. The oatmeal is always fantastic. The pancake batter dispenser needs to be raised just an inch or two. Three elevators don’t seem to be enough but not much can be done about that. Breakfast was on average. I wish the eggs were not powdered. The oatmeal is always fantastic. The waffle batter dispenser needs to be raised just an inch or two higher so that the cups can fit underneath the dispenser.It would be nice to see an arch logo in the waffle iron. The rooms were decently clean, but the room showed moderate to heavy wear on furniture carpet walls. Air conditioning unit in room 1612 was very noisy when it shut off. I would have liked to seen an air conditioner that has a fan that runs constantly for white noise sheets and towels were clean. I like that we had plenty of towels. The arch view room was just okay. It’s partially blocked by a neighboring building. I think we paid $11 extra for the view which was decent. The windows are not sound proof so bring earplugs for the nights with loud mustangs and Harley’s on the streets!!! I felt secure staying in the hotel which was nice being downtown. I wish there was a hot tub, and I noticed that it was being filled in. That seems to be the norm at most hotels anymore anyway. The exercise bike, peloton, was unusable due to a broken seat clamp. That kind of ruined a little bit of my experience due to that is the only way that I wish to work out daily no free water was offered being a Hilton Honors member. I didn’t like how the rooms did not have a microwave! The shelves where the microwave could have sat were completely useless. Definitely need to re-introduce microwave. I thought the room rate was great for the location and if it was any higher, I would’ve stayed somewhere else. Again, I would like to complement how friendly the staff was. It was very surprising and refreshing, especially for being in such a big city that’s not known to be very friendly. $30 a day for parking is a bit steep, especially given. The parking situation was very cramped. I even heard some room guest had to park on the street and I’m sure they still got charged $30 a day for parking. I will return if I have an event at the Americas Center (dome) again. Otherwise I’ll return to my fav hotel in STL which is the Hampton Inn on south I55

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“Mixed Reviews”

Stayed at this location with my son for a soccer tournament over the weekend. When I arrived in the room, there was literally diarrhea in the toilet, the room had not been cleaned and there were crumbs everywhere. I called the front desk and the lady was very nice, but the guy that came to clean … more

Stayed at this location with my son for a soccer tournament over the weekend. When I arrived in the room, there was literally diarrhea in the toilet, the room had not been cleaned and there were crumbs everywhere. I called the front desk and the lady was very nice, but the guy that came to clean the room was extremely annoyed with me and told me to get out of the room. We when came back to the room, there were still skid marks in the toilet, the room wasn't vacuumed and it was still dirty. Another person on our team experienced the same thing. Front desk is 5 stars, cleaning staff 0 stars.

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“Great Staff – Hotel Needs a Refurb”

I stayed two nights at this hotel. The location is ok depending on what you’re there for. It’s close to the convention center, MetroLink stop, and walking distance to the Arch and some of the other sights by the river. It was useful, since I didn’t have a car, to be able to get to a number of place… more

I stayed two nights at this hotel. The location is ok depending on what you’re there for. It’s close to the convention center, MetroLink stop, and walking distance to the Arch and some of the other sights by the river. It was useful, since I didn’t have a car, to be able to get to a number of places either by trolley or by foot. There isn’t a lot to do immediately next to the hotel with the highway on one side and the area a little downtrodden, once you get a couple blocks away there are more signs of life. I never felt unsafe in the area, but it’s not bustling. The staff at the hotel were all very friendly and helpful. The woman who checked me in at the front desk (sorry I don’t remember her name) was very nice and helpful. I guess because of my Hilton status she assembled a snack bag with a soda, water, and several types of snacks – that was very sweet. She then gave me some pointers as it was already 6pm, so she said I should find something to eat soon as places near the hotel will close around 8 and proceeded to give me a few recommendations. While I had booked a non-arch view room with a king bed, I ended up with an arch view room with two beds – I figured I wouldn’t complain about the bed change with such a nice view!! The hotel was fine, it was clean and relatively comfortable - it just was starting to show its age. The bathroom and especially shower could use an update. I did love that the bathroom had a nightlight – something I wish more hotels had. The USB charging ports next to the bed were broken. Some of the pillows looked a bit yellowed, old, and worn. The carpet tiles were coming up in a few places in the corners. I hope it’s up for a refresh in the coming years as it could use it. Breakfast is included and it’s mediocre. Eggs, sausages, toast, muffins, make your own waffles – standard fare. The first morning I went down and it was crowded, and they were trying to keep up, the second morning it was almost empty. The staff downstairs were also very nice – everyone was good to deal with. Unfortunately, the only provide housekeeping every other day – wish they were back to doing it daily. Overall fine hotel – nice staff – I’d consider staying here again if it’s refreshed.

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