Towneplace Suites By Marriott Rochester

“Great experience 👍”

I really enjoyed my stay at this hotel. We were in town for a basketball tournament and it worked out great staying here! The rooms are spacious and clean. There is a wonderful complementary breakfast served, and the staff were friendly. I especially appreciated a staff member going above and beyon… more

I really enjoyed my stay at this hotel. We were in town for a basketball tournament and it worked out great staying here! The rooms are spacious and clean. There is a wonderful complementary breakfast served, and the staff were friendly. I especially appreciated a staff member going above and beyond to help me with getting ice for my daughter who was injured at a basketball game! 😊. -MLB

less

“Front Desk check-in was great”

Quick 1 night stay at TownePlace Suites in Rochester. My check-in experiences with Seth was personable and service focused. Among other things, was acknowledged for Lifetime Titanium status (at a limited service hotel when it doesn’t even happen regularly at JW properties). I knew immediately I n… more

Quick 1 night stay at TownePlace Suites in Rochester. My check-in experiences with Seth was personable and service focused. Among other things, was acknowledged for Lifetime Titanium status (at a limited service hotel when it doesn’t even happen regularly at JW properties). I knew immediately I needed to recognize this associate with a positive review for going out of his way to make a positive difference in my day. Thanks again, Seth.

less

“Run down; helpful staff; shuttle; could leave early without penalty”

We stayed at TownePlace Suites on 43rd St in Rochester, MN because I had appointments and testing at Mayo Clinic. The hotel room was well-designed - with bedrooms on either side of a pretty run down. For example, the refrigerator's bottom shelf was cracked and the restraining bars on the refrigerat… more

We stayed at TownePlace Suites on 43rd St in Rochester, MN because I had appointments and testing at Mayo Clinic. The hotel room was well-designed - with bedrooms on either side of a pretty run down. For example, the refrigerator's bottom shelf was cracked and the restraining bars on the refrigerator door were missing. There was build-up around the shower that had not been cleaned properly over the years. There was some staining/water damage inside some of the drawers. I told the front desk about the damaged refrigerator and the clerk didn't seem to be surprised. He didn't note it as a problem, either. The refrigerator worked (kept our food cold, freezer worked, made ice). The microwave worked fine, too. We washed our dishes in the sink, but there was a small dishwasher we could have used. The kitchen was stocked with a few pots and pans, plates, bowls, silverware, etc. There was also a kitchen towel and wash cloth, dish soap and such. No can opener. The morning breakfast was warm and pretty typical hotel fare. It consisted of bland powdered eggs (sometimes with American cheese melted in/on them), sausage links and patties, fruit, cereal, muffins, juice and milk. There was a waffle maker available, too, with a long line of people using it. Thankfully, there were also lots of sauces to "fix up" your breakfast (like salsa, ketchup, syrup, etc). We saw a lot of other Mayo patients but we also saw families. We were kept up late one night because of a man yelling at his wife/girlfriend about cheating on him in the next room. I realize the hotel staff have very little control about drama happening like that. The pool has a slide/play area for kids, and there's a hot tub. We didn't use these facilities, but we went inside the humid pool area to look at them. They seemed to be clean, and there were towels provided to dry off after swimming/soaking. There's a laundry area on the 2nd floor - it's not "free laundry" as listed on some websites - it takes quarters to run your laundry. We didn't use the machines, so I can't comment on how well they operate. The cleaning staff come in every other day. This can be a problem if you have food waste in your room, but the staff were willing to let us "trade" a full bag of garbage for a fresh garbage bag. The staff were helpful in guiding us to/from Mayo Clinic, but I sensed they were tired of answering the same questions for every person who comes in the door. I imagine they deal with a lot of people struggling with pain, stress, etc. that may not be in a good mood... so that would explain their demeanor - professional, but with underlying subtle but noticeable sarcasm and tinge of annoyance. I made sure to thank them any time I had to ask a question. The yellow shuttle runs once an hour with a longer break at lunch time. The driver usually comes into the lobby to announce that he's arrived, except first thing in the morning - so make sure to pay attention if you're trying to catch the first shuttle. The shuttle takes you to St Mary's Hospital and to the Mayo Clinic/Gonda Building drop off area. There's another TownePlace Suites in Rochester, so you have to make sure to take the YELLOW shuttle to come back to the one on 43rd Street. The drivers often ask you where you're going, and if you say "Towneplace Suites," they ask you if it's "the one on the north side" (your answer should be 'yes,' although I didn't know that was the right answer because I'm obviously not from the Rochester area). I appreciated that I could end my stay early when my treatment plan changed (as long as I told them and left before noon) without any penalty. Note that this may NOT be an option if you book your room through a third party (like Expedia). We booked through the hotel's website. The hotel's location is near restaurants, grocery stores and other shops. It's easy to get around with Google maps. Overall, I would stay there again, knowing and expecting there might be little problems with my room.

less