Comfort Suites North Dallas

“Older hotel that needs some upgrades but decent. ”

Had a pretty good 3 night stay this week with a few minor bumps. The front desk staff was always courteous and accommodating with whatever we needed. Upon arrival after booking they let me see the suite that my family who accompanies me often see the room prior to paying. However they didn't c… more

Had a pretty good 3 night stay this week with a few minor bumps. The front desk staff was always courteous and accommodating with whatever we needed. Upon arrival after booking they let me see the suite that my family who accompanies me often see the room prior to paying. However they didn't charge me for the room until checkout. I thought the charges had already posted but did not until the 4th day we checked out after 3 nights. Had to use another card due to the fact a billing charge came through unannounced or unexpected from an invoice I had agreed upon a certain date so I had to use another credit card. The front desk began calling at 7am about running the card and when they ran too many times the bank locked the card until I phoned then after Breakfast. The front desk manager was kind but we were trying to get a little more sleep until heading back east on interstate 20 for our next business stop of 3 days. Suite was spacious as king bed my wife and I slept on and my young son slept on the hideaway sofa bed. Some of the carpeting and decor in the suite needed to be replaced or updated. The pool is indoors but the water was extremely cold. Just a little too cold for our taste so we only stayed approximately 20 minutes. The market pantry parallel to the front desk is stocked with snacks, drinks and microwave meals for purchase and they have a nice variety. During the breakfast however the hostess handling that would often start putting items away at 830 although breakfast was announced that it was over each morning at 9am. This needs to be another aspect that needs to be improved of service to patrons and guests. Some improvement could be made but we would consider staying again!

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“Not Comfort Suites quality”

Not the Comfort Suites quality we are used to. Hotel felt worn and dirty. Lobby floors were gross with trash and stains all 3 days we were there. One night the smell of pot in the lobby was so bad I’m assuming from a guest checking in. Area is a little sketchy. Pan handlers just down the street on… more

Not the Comfort Suites quality we are used to. Hotel felt worn and dirty. Lobby floors were gross with trash and stains all 3 days we were there. One night the smell of pot in the lobby was so bad I’m assuming from a guest checking in. Area is a little sketchy. Pan handlers just down the street on corners. Room felt humid and sticky even though the air was working. Mold in the bathroom.

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