Best Western Plus Raleigh Crabtree Valley Hotel

“Antiquated policies but there are some nice staff that outweighs the others and beds are a cloud.”

I think it’s unreasonable that you can use Apple Pay & Tap pay for a 10K purse in the Crabtree mall but not to rent the hotel for 120. Get with the times it’s 2024. That said I will give the most glowing review of Ms Acheline Exil! She super sweet very polite and I wish all the staff was so profess… more

I think it’s unreasonable that you can use Apple Pay & Tap pay for a 10K purse in the Crabtree mall but not to rent the hotel for 120. Get with the times it’s 2024. That said I will give the most glowing review of Ms Acheline Exil! She super sweet very polite and I wish all the staff was so professional and truly caring. I would snatch her up if I was a local business. Her hospitality made our trip great regardless of the other rude desk staff. I will return just because Achine gives a wonderful reception. I loved the housekeeper on our floor it was the 5th she checked on us a couple time a day before she left it’s super annoying to run out of TP because you can’t find housekeeping so I didnt catch her name but she was a sweet Latin lady. The coffee machine is fantastic and so is the breakfast on weekends. Not so much in the week they skip putting out cheese and bacon but it’s clean. The pool is poo unfortunately not kept up much. I love it’s non smoking and beds are sooo comfy like a cloud overall even though the front desk manager downstairs is the most impolite person I’ve unfortunately dealt with! She was locking my neice out of the room (prepaid for) because I was held longer in another city 5 hours away with the physical CC after we had been there for 4 days prior: over the incidental fee they want daily (yes daily repaid over and over). She could leave her belongings until I returned but would need leave the room. The manager for the receptionist said to be in the lobby or somewhere other than the room until I returned with the credit card. Make it make sense! I offered 100 cash as a placeholder until I drove back from Charleston and the manager put me on hold for 10 minutes then was just as rude the clerk stating the cc policy is in person only no tap pay no Apple Pay which is a digital card btw!!! Anyway avoid her & have a CC for the deposit- usda tender isn’t accepted except for the chips and soda. Yeah no cash accepted for the hotel room or deposit folks but you can buy junk food cash- Go figure. Make your requests with Ms Acheline and you will love your stay.

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“Superior Quality Hotel”

Friendly staff, fresh breakfast, and clean rooms- can't ask for much else! Great breakfast selection as well! Parking lot gets full pretty quick, but overall satisfied with my stay here. Went to a concert and it was close by. Not sure what else to write since it requires 200 characters and I can … more

Friendly staff, fresh breakfast, and clean rooms- can't ask for much else! Great breakfast selection as well! Parking lot gets full pretty quick, but overall satisfied with my stay here. Went to a concert and it was close by. Not sure what else to write since it requires 200 characters and I can leave a positive review in less words basically staring what people actually want to read when looking at reviews. 🙄

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“Bad Room/Good Room, Don't forget anything, You'll never see it again”

The place has been newly refurbed & is generally clean. The first room I was in wasn't refurbed well. The A/C was loud but I can sleep through anything. No hot water was a dealbreaker. The resurfacing on the tub was peeling off, which just looked bad. New room was better. Biggest problem was … more

The place has been newly refurbed & is generally clean. The first room I was in wasn't refurbed well. The A/C was loud but I can sleep through anything. No hot water was a dealbreaker. The resurfacing on the tub was peeling off, which just looked bad. New room was better. Biggest problem was that the boots I forgot to put in my car when I left never made it Lost & Found. They were almost brand new boots.

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