The Royal Sonesta Portland Downtown

“Comfortable and well-located”

My stay here was quite decent. I usually prefer more hotels with more modern decor, but my stay was very comfortable. The location was very central to everything I wanted to do in Portland. I didn't love the $35 resort fee, but it does seem to be common practice in Portland for many hotels

“A Wacky, Wonderful Way to Stay”

I have never spent any time in Portland before, so when looking for a hotel I wanted to stay in an area that made it easy to get almost everywhere by foot. This hotel was everything I wanted - and more! Walking in, you're suddenly hit with this incredible visual delight. White columns and beautifu… more

I have never spent any time in Portland before, so when looking for a hotel I wanted to stay in an area that made it easy to get almost everywhere by foot. This hotel was everything I wanted - and more! Walking in, you're suddenly hit with this incredible visual delight. White columns and beautiful decor are there as you check in. The front desk staff were lovely, and very funny. They explained the fees very clearly to me and I was able to check in flawlessly. I took advantage of the on-sight parking for the entire stay, and never had an issue parking my car or retrieving it from the valet. I really appreciated their service. Going up to the room was easy, and walking in to my room was just as much of a visual delight as the entry way was! The rooms look EXACTLY like they do in pictures, and that's exactly what I wanted. It was easy to meet my friends here and getting to and from things like the Art Museum and the Zoo were quick and easy. Positives of the room/hotel: - The blackout curtains were really, really good and very appreciated. - The room itself was huge - plenty of room to move about. - The bathtub was also huge, which is good for my big bum. - The king bed was very comfy. - So much food and things around the immediate area. I never had to walk more than a few blocks to see sights or get food! Negatives of the room/hotel: - The sofa bed was too thin and it felt like you could feel all the wires. (Note: folding it up and sleeping without the back cushions was actually fine for a single person!) - The shower was extremely odd in that it started out VERY, VERY HOT, even on the coldest setting! It took a few minutes for the temperature to come down. This was in multiple rooms, not just mine. (The bath tap was totally fine though, so just be careful when using the shower.) - The TV isn't the best. Would've liked to have the ability to cast things like Netflix or Youtube to it. - In some rooms you have to request a microwave or fridge. I was lucky I could get one in advance and it was free but it was also something I wish was just there anyway. Overall the minor quirks are just that, minor quirks. I loved this hotel and I would absolutely go back again. Thank you!

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“Not the same as when it was managed by Kimpton”

Not the same as when it was managed by Kimpton. I’ve been a guest of this hotel for many years. I have to say, it’s gone downhill and I won’t be staying again with so many options I Portland. First, there were no valets at the front door when pulling up. Okay, I can overlook that. Maybe there’s s… more

Not the same as when it was managed by Kimpton. I’ve been a guest of this hotel for many years. I have to say, it’s gone downhill and I won’t be staying again with so many options I Portland. First, there were no valets at the front door when pulling up. Okay, I can overlook that. Maybe there’s someone who can help me with my luggage. Nope. So I grab by own cart and struggle to bring it up to my room myself. They say they have their pet amenities (that you pay $75 for, btw): “your cuddly companions and provide special amenities like comfy pet beds, bowls, waterproof mats, and treats at check-in. We’ll greet your pet with an arrival letter outlining our local recommendations for a "pawsome" stay. “ I didn’t receive any pet amenities so I called down to the front desk. They delivered a sad old dog bed. No treats, no bowls. The next morning when I went down for coffee in the lobby, all of the canisters were empty. They have a big container of specialty water in the lobby. Drained at 8pm and not refilled. I asked today if I could get a late checkout. Nope, it will cost you extra past noon. But I should be sure to let them know the details of my plans tomorrow. Uh, I already did? It seems like they are cutting corners and have less employees than they used to. Hotel doesn’t look well maintained, and services are lacking. The one shining star here is the young woman who works the valet on Saturdays. She is a gem and provided excellent customer service.

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“Old vs. new”

Simply, not the same hotel that it was under the hotel Monaco. The Red Star Restaurant and Bar closing changed room service and amenities quite a bit. To make that even more impactful, the new ownership removed all of the refrigerators/mini bars from the rooms, making it difficult to feed yourself… more

Simply, not the same hotel that it was under the hotel Monaco. The Red Star Restaurant and Bar closing changed room service and amenities quite a bit. To make that even more impactful, the new ownership removed all of the refrigerators/mini bars from the rooms, making it difficult to feed yourself. The arrangement with a new restaurant, down the street, doesn't make up for it. Besides the restaurant and room service impact, The service is a step below from the staff, parking is no longer comped or discounted... and even the age old "gold fish bowls" have been removed. In the end, it's a place to sleep and not much more.

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