The Benson Portland, Curio Collection By Hilton

“In Praise of The Benson Hotel in Portland, Oregon and its Staff”

I came with a group of six others, from Nepal. The location is great. The hotel is clean, rooms were well furnished and well prepared, extra requests by the group were met and most importantly the staff were very warm and friendly. One of the guests left behind a new I Pad and the Front Office Desk… more

I came with a group of six others, from Nepal. The location is great. The hotel is clean, rooms were well furnished and well prepared, extra requests by the group were met and most importantly the staff were very warm and friendly. One of the guests left behind a new I Pad and the Front Office Desk gentleman, Mr James Gray helped me to find it. The manager Mr Joseph Ruttley too got involved and put us at ease by returning the IPad back to the visitor. We thank them for doing the extra mile. I specially thank Mr James Gray for his very friendly temprament.

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“Special Portland People”

My wife and I spent four days in Portland during September 2024. We happened to drop in the Benson for breakfast on our second day. Our waiter was a fine gentleman named Bobby Wong. He was simply wonderful! Not only did we enjoy a delicious meal, but Bobby’s wonderful personality was so delightful.… more

My wife and I spent four days in Portland during September 2024. We happened to drop in the Benson for breakfast on our second day. Our waiter was a fine gentleman named Bobby Wong. He was simply wonderful! Not only did we enjoy a delicious meal, but Bobby’s wonderful personality was so delightful. He immediately made us feel welcomed and continuously shared delightful stories about the Benson Hotel, Portland, and life in general. As we headed out of town on our last morning, we were sadden to leave our new friend. Thanks Bobby for your wit, gracious demeanor, and special kindness.

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“Fancy and great location. Unsure if the pillowcases/sheets are fresh”

We were assigned room 538 which is a connecting room with room 537. Room was very well lit. Bathroom was on the small side with the European-style glass door instead of a shower curtain. This is annoying as post-shower, when you push the glass door out, water will get everywhere on the floor. … more

We were assigned room 538 which is a connecting room with room 537. Room was very well lit. Bathroom was on the small side with the European-style glass door instead of a shower curtain. This is annoying as post-shower, when you push the glass door out, water will get everywhere on the floor. The tub ledge is quite high so you have to lift your legs quite high up to get in and out. The sink was similarly high. Limited sink counter space due to the small sink but there are shelves. The room provided two luggage racks. I really appreciate when hotels do that because you might have more than 1 person in the room and both of you will have a luggage needing a rack! Bed was super comfortable memory foam. Some of the pillowcases don't smell fresh like someone's perfume and some had detergent scent. I hope that the sheets and covers were changed! There is fridge which has a key on it that said to return to front desk on check out. The fridge was empty and we didn't turn that key in at check-out. Don't know the purpose of that. There were 2 complimentary bottles of water in the room. No view, overlooks a wall of the hotel.

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“Beautiful hotel that leans on it's historic allure, despite needing improvements”

Very charming and historic hotel located blocks from downtown Portland, Powell's, and a short drive/Uber from Washington Park (around 5 minutes). We loved the history and exploring the lobby and amenities. We had a standard king bed room, which was spacious (but not the bathroom, we could barely m… more

Very charming and historic hotel located blocks from downtown Portland, Powell's, and a short drive/Uber from Washington Park (around 5 minutes). We loved the history and exploring the lobby and amenities. We had a standard king bed room, which was spacious (but not the bathroom, we could barely move or store anything in there). However, I felt that the "historic charm" of the hotel ended at the room. Instead of properly renovating to elevate the character in the rooms, it felt like any updates in the room were limited to just placing carpet over the floor and adding layers of paint to the walls and the old doors and windows, which was peeling. The window curtain was also stained. Service-wise, the valet parking was confusing (and expensive!), as there were no obvious signs regarding where to pull in, or a valet attendant in front of the hotel. We are also Hilton Honors Gold members but we were told that there are no HH amenities or offerings at this hotel, although I will say breakfast was pretty good and worth paying for, for the convenience. It is a good option and a fair value for the location, but for a city with plenty of other options, I will probably not be in a hurry to return.

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