Red Lion Hotel Portland Airport

“Excellent customer service!”

We spent the night at the Red Lion Hotel before our flight to Orlando. Our stay was for the night of March 4, 2024. We were in room 140. Shortly after checking in my husband noted that the corner of his month started to swell. This has happened twice in the past with no warning. We do not know what… more

We spent the night at the Red Lion Hotel before our flight to Orlando. Our stay was for the night of March 4, 2024. We were in room 140. Shortly after checking in my husband noted that the corner of his month started to swell. This has happened twice in the past with no warning. We do not know what causes this inflammatory response. The swelling continued after we had moved our suitcases into our room. Since I did not have any Benedryl, I went to the front desk. Tina was the evening manager. She stated that although the hotel did not have any pharmaceuticals to purchase. There was a 7-11 close by and perhaps the airport shuttle bus that was waiting for pick up calls would be willing to drive me to the 7-11 before he received a call from someone at the airport waiting to be picked up! The driver, Kent, was willing and since it was after 10:30PM and raining hard he waited while I purchased the Benedryl (less than 5 minutes). While I made my purchase, Kent received a pick-up call. I rode with him to the airport to pick-up returning passengers, before returning to the Red Lion, so that the customer pick-up was NOT delayed! By the time that I returned to my husband, his face was swollen around his mouth, and almost to his eyes!! The Benedryl stopped the active swelling within minutes and saved our trip to Orlando. I am VERY grateful to both Tina and, especially Kent, for going out of their way to help a customer!!

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“Friendly staff but noisy rooms and dated furniture, not so comfy”

I stayed here for one night before flying out of Portland airport with my husband and our two pets. We parked a rental car here and the parking was $10/day - they charged us $65, I know there was a pet fee, but $55 seems excessive. We had a ground floor room beside the car park, it was quite noisy… more

I stayed here for one night before flying out of Portland airport with my husband and our two pets. We parked a rental car here and the parking was $10/day - they charged us $65, I know there was a pet fee, but $55 seems excessive. We had a ground floor room beside the car park, it was quite noisy. The bed creaked a lot and the pillows were very old. The curtain was missing from the window so a lot of light came in. There was so much noise every time a guest closed their room door, the whole room shook and vibrated, The shower was great though, and the toiletries were great quality too. Check-in staff were really great, they are some of the nicest people I've interacted with at a hotel - it's a shame the rooms aren't of the same standard. Sidenote: you can use DoorDash to order room directly to your room which is pretty cool. There is an airport shuttle but I did not use it. There is no breakfast options either, just a vending machine and a small cupboard of items you can buy like cup noodles and snacks. I don't think I would stay here again because of the loud noises.

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