Hilton Garden Inn Dallas Allen

“Hotel dated but service superb. Staff was really great. ”

Great location. Walking distance to the mall and WC convention center. Restaurants shopping and trail close by. Short drive to Outlet mall. The hotel is clean and dated, and my room had a bit of an odor. Staff was great, very professional, and check-in was seemless. Outdoor pool whirlpool. Res… more

Great location. Walking distance to the mall and WC convention center. Restaurants shopping and trail close by. Short drive to Outlet mall. The hotel is clean and dated, and my room had a bit of an odor. Staff was great, very professional, and check-in was seemless. Outdoor pool whirlpool. Restaurant on site. Breakfast was great. Full selection cook to order or continental. They were cleaning the pool all morning, so it wasn't available until about 12pm.check out time. I would definitely recommend it. Charming and clean. Love the location water pressure good.

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“It’s okay”

Flood in the lobby? I don’t know but they’ve had giant floor fans blowing all weekend. The hotel is fine just feels old and needs an update. Only one of the elevators was working also the pool is closed. No reason to why that is. The guy that checked us in was nice though!

“Not good for Diamond members”

I’m really disappointed as a Diamond member so far. I got very lucky when I chose a room on the 6th floor facing a parking lot instead of freeway (thankfully, ppl are warning others here… I just didn’t see it). They don’t offer daily housekeeping but every other day according to signs on the wall… more

I’m really disappointed as a Diamond member so far. I got very lucky when I chose a room on the 6th floor facing a parking lot instead of freeway (thankfully, ppl are warning others here… I just didn’t see it). They don’t offer daily housekeeping but every other day according to signs on the wall, but they’re too busy today (Friday) to do this so they’re only stopping by with new towels and to empty out the trash. I really would’ve thought that if they were strapped for housekeeping, they’d at least get to Diamond members first. What I’m finding out with these lower Hilton is that we are treated no different than regular members. There is a Diamond member parking, but since I didn’t rent a car, that didn’t matter to me. And on top of that, there is no upgrades for Diamond members. I barely got water, because I had to remind the lady who checked me in (she also looked very young and not really into her job). Another thing that I noticed is that we don’t have safe in these rooms. I’m not sure if this is a TX thing, but my roommate really wanted one for security. I am wondering if I should’ve booked at the Marriott where the conference is being held right now which I think is kind of an insult to us Diamond members. I booked at this Hilton, because it was near the Marriott and I thought my status would get me somewhere. This Hilton turned out to be a meh experience. I’m glad that it’s clean. But AC didn’t work correctly on the first day here and the toilet has been leaky. I seriously better not be charged for any daily charges, because I’m not getting anything out of this hotel.

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