Holiday Inn Express Pittsburgh East - Mall Area, An Ihg Hotel

“Renovations coming along nicely. ”

Older hotel but renovated room was very nice. Customer service was very good as well. In particular, Ryan at the front desk was outstanding in his efforts to assist. There’s not much directly outside the hotel but everything is not very far away either.

“Good for a night or two, very close to the Waterfront.”

I chose this hotel because of its proximity to where I needed to be, and the fact the other area hotels were significantly more expensive for two nights. The hotel is undergoing renovations at this current time, so you will see construction throughout the hotel lobby. When I checked in, the desk … more

I chose this hotel because of its proximity to where I needed to be, and the fact the other area hotels were significantly more expensive for two nights. The hotel is undergoing renovations at this current time, so you will see construction throughout the hotel lobby. When I checked in, the desk clerk acknowledged my status for the frequent guest program, and gave me Room 324, a room for persons with disabilities. The room was fine and did not have any issues, as the temperature stayed in a comfortable range, and there was plenty of hot water to take a shower with. The reasons for the two point dock: 1) On Friday night of my stay, I smelled the odor of burnt marijuana in the hall by the third floor elevator. I did report it to the on duty desk clerk, who did later on acknowledge the odor. 2) On the morning I was to check out, I responded to an emergency call and had a slight injury at the scene of the incident. I had to be taken to a medical facility, causing me to be late to check out. The desk staff was understanding, and let me take a fast shower, but the housekeeping staff was rushing me to check out so the room could be cleaned, even though they were told of what happened earlier. Would I stay there again? Possibly.

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“Plenty of other options nearby.”

I mistakenly did not read reviews before staying at this location. I normally love the IHG brand and picked this hotel due to its proximity to waterfront attractions we were visiting. It was also the only hotel with availability - which maybe should have told me something. The hotel is undergoing… more

I mistakenly did not read reviews before staying at this location. I normally love the IHG brand and picked this hotel due to its proximity to waterfront attractions we were visiting. It was also the only hotel with availability - which maybe should have told me something. The hotel is undergoing renovations, which I am sure will pay off, and the hotel definitely needs it. The room was small and outdated however, the water pressure was good and the bathroom well-lit. The beds were also comfortable, but nothing seemed clean. The remote in the room dirty - shame on me for not bringing disinfecting wipes (I normally do). Aside from the remote having visible smudges and feeling gross, the bathroom floor also appeared unclean. The staff was all very friendly - especially the lady working breakfast. As a dog lover, I always appreciate when a hotel allows pets; however, perhaps they could have their own floor? We were woken several times by yapping dogs. The walls of the hotel must be paper thin because the slamming doors and barking dogs were so loud. While nothing was THAT bad, I would not stay here again.

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