The Westin Phoenix Downtown

“My top pick for downtown Phoenix!”

Always a fantastic stay. Whenever I need to be in downtown Phoenix this is my first choice. The staff is always friendly and helpful. The rooms are clean rooms and have plenty of space. Great amenities at the hotel. Good food from room service with quick delivery.

“Loved the room, but would not return”

My wife and I recently spent three nights at the Westin hotel in downtown Phoenix. We were there to attend a wedding and selected it based on its location near the wedding events. We booked our stay with Bonvoy points so I can’t comment on the room rate. However, I can comment on a $25 Destina… more

My wife and I recently spent three nights at the Westin hotel in downtown Phoenix. We were there to attend a wedding and selected it based on its location near the wedding events. We booked our stay with Bonvoy points so I can’t comment on the room rate. However, I can comment on a $25 Destination Fee that was charged for each day of our stay. This fee includes “thoughtful upgrades to enhance your stay”. (see pic) We had no interest in any of the upgrades and my request to have the fee waived was denied. I found this cash grab to be very off-putting and colored my impression of the Westin during our stay. The hotel is located in downtown Phoenix in what appears to be the business district. (The hotel itself occupies the top nine floors of an office building.) A ASU satellite campus is nearby as well as various convention and entertainment venues. A Valley Metro light rail stop is directly across the street on Central Avenue. While there are restaurants in the area, the general area was somewhat desolate during our visit. The actual lobby is quite small with minimum seating, however, there is more seating off to the side of the lobby in the Jacy & Dakota’s restaurant. Check-in staff were friendly and efficient. A dog-leg walk along a corridor brings you to the elevator bank, where you need your room keycard to ascend. Our room (1827) was very spacious and had a contemporary decor. Behind the four (!) closet doors were: a few drawers, safe, refrigerator, iron/ironing board and fixings for coffee/tea. Furniture in the room included wingback chair with ottoman, sofa with C-shaped sofa table, desk with rolling chair and another chair. A large flat screen tv was on a long three-drawer credenza. The king-size Heavenly® Bed came with four pillows. A padded bench was at its foot. With its pillow top, the bed lived up to its name - it was very comfortable. Flanking the beds were two nightstands, each with drawers and table lamps. A clock on one table had plugs and USB ports. TIP: If you’re a light sleeper, you may want to avoid rooms numbered XX22 - 29. They face the Van Buren/Central light rail stop and you will be subject to the periodic bell clanging and announcement tones as the trams approach the station. The AC in the HVAC system worked fine The bathroom was also very spacious with adequate counter space. There was a separate makeup mirror and hair dryer. (Only) one robe was provided. Bar soap and body lotion by Westin’s White Tea toiletries were provided. The large walk-in shower had hand-held and rain shower options. Water pressure and temperature were fine once I figured out how to use them. Wall-mounted bottles of White Tea body wash and shampoo/conditioner were provided. The hotel also has an outdoor pool, fitness center and business amenities, none of which we used. We did eat breakfast twice in Jacy & Dakota’s in order to use two of the three $25 credits that were included in the three Destination Fees. But the credits barely made a dent. We visited J & D’s on two mornings for a total of four breakfasts, which came to about $132, including tax and tips. That left us with one $25 credit that we never used. The food was tasty, but the coffee was a bit too bitter to my taste. The fruit cup was delicious and big enough to share. Overall, we found our room to be well-appointed and comfortable. However, the Destination Fee cash grab really irked me, so much so that I would not return to the Westin Phoenix Downtown if we were to return to the area. For more specific details and pictures, visit the hotel’s website.

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“Rooms need a remodel. Nice amenities in the room. There’s enough hotel find something with newer rooms.”

The view was beautiful. The hotel outdoor area, bar, lobby and restaurant are really nice. The room needed a refresher. A few things broken. Not worth the price, but we’re Marriott members or we would’ve chosen a nicer hotel. Valet exceptional.