Hilton Phoenix Airport

“This hotel would be better without the broadcast scent”

I would have rated this hotel better if they didn’t have that terrible scent being blasted through the downstairs. Ugh. Terrible. Highlights here are the staff. Front desk staff were great and the shuttle van driver was personable and efficient! Much appreciated!

“Club Floor Upgrade Not Worth It….Undrinkable Wine”

Our room was thankfully clean and safe….however our visit was marred by my $16 upgrade to the Club Floor. If someone is looking for snacks/light dinner, perhaps it is a good deal. I did not need that (had dinner elsewhere). I was looking forward to a relaxing glass or two of wine with my husband … more

Our room was thankfully clean and safe….however our visit was marred by my $16 upgrade to the Club Floor. If someone is looking for snacks/light dinner, perhaps it is a good deal. I did not need that (had dinner elsewhere). I was looking forward to a relaxing glass or two of wine with my husband as we made plans for an upcoming event. The wine was so bad that neither my husband or I finished our glass..la second glass would have been intolerable. If you are looking for food, perhaps the upgrade is a good deal if you are looking for a nice place to have a good glass of wine, save you money and do not bother upgrading to the club floor. Two glasses of undrinkable wine are not worth the cost.

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“Customer service fantastic. Hotel a little less so”

Customer service was absolutely second to none. We just had some crappy luck and not a lot of knowledge of the Hotel. Our first 2 rooms the A/C was not functioning. The third room which was an Arizona room the A/C worked a little better, but we didn’t know these rooms were near the plumbing system … more

Customer service was absolutely second to none. We just had some crappy luck and not a lot of knowledge of the Hotel. Our first 2 rooms the A/C was not functioning. The third room which was an Arizona room the A/C worked a little better, but we didn’t know these rooms were near the plumbing system for the hotel. We heard loud pipe banging 3-4 times that night which didn’t give us much sleep, all the Arizona rooms I believe would have this issue. They finally moved us to a Jr Suite on the pool side facing north which made all the difference, A/C ran well enough to actually reach a temp and shut off. The hotel did everything they could do to help get us comfortable, I can’t stress enough how good the service was. The negatives is this is an older “brown” hotel with that old type of tones and the equipment to go with. Another negative is the $10/night parking fee which is just a way to extract more money and is not disclosed. The Hotel is a 2/5 and the People working there are a 5/5

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“Surprise Charge and Disappointing Restaurant”

I stayed at the Hilton Phoenix Airport for the first time for a work trip in September. The outside of the hotel looks a bit outdated, but the interior was overall pretty nice. I was able to do an electronic check-in and key through the app so I never had to go to the front desk. The room itself w… more

I stayed at the Hilton Phoenix Airport for the first time for a work trip in September. The outside of the hotel looks a bit outdated, but the interior was overall pretty nice. I was able to do an electronic check-in and key through the app so I never had to go to the front desk. The room itself was pretty standard. Nothing major to report to that regard. There was a balcony, which was nice, that overlooked the pool. As pictured, the pool is quite large, with plenty of built-in bench seating, as well as a hot tub. I used both on my last night there and enjoyed it. The pool was empty each night I looked at it during the week. The gym was also good, with plenty of equipment for both weights and resistance training, as well as cardio. I visited the gym 3 mornings around 4:15 am and encountered only 1-2 people each day. It's a little hard to locate with only one sign from the lobby and it being quite far around the back hallway. Where the disappointment started was on the first night, while dining in the Rimrock restaurant off the main lobby. To start, there is not many food options close to the hotel so this was most convenient. A group of 6 of us met up to eat and all ordered on our own. The service in the lounge was SLOW to say the least. Drinks took forever to arrive, if they were even put into the computer. The food was tasty (chicken quesadilla), and the remaining pieces of it wrapped up to go; however, the Styrofoam container it was in was very flimsy and it broke when I picked it up, sending food all over the floor. My fault, but frustrating due to the prices.....the prices are prices you would pay INSIDE the airport, not nearby. (Matter of fact, when I flew out at the end of the week, the airport restaurant was actually cheaper). When it came time for the check from the server, she did not split it, as requested when we first sat down; and it took over 20 minutes to get an updated one brought over. I did hear from other work peers over the course of the week, that the same server was extremely slow on an alternate night as well, however, the bartenders were quick and attentive. Be sure to sit at the bar itself! My final disappointment came on the Monday after I had left. The company finance department reached out inquiring about a $6 charge on my card with no receipt. It was dated for Friday, the final day of check-out, where I only got up and left the hotel. I couldn't think of what it was and when I called, the man asked "Did you drink the water in the room?". To what I replied NO, as there are tags hanging off them that state they are $3/each. I find that the most concerning as I wonder how many people they attempt to charge those to when they were not touched during the stay. Had it not been reconciled through my work credit card I doubt I would have ever caught it on my own. That was the biggest turn-off of it all!

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“Just ok”

We checked in earlier so was given what’s available rather than the room we originally booked. I’m not sure if that’s why the room wasn’t very spacious. The aircon was not very cool, bathroom is too small and feels very cramped, shower water pressure could be stronger. The lobby bar has nice cockta… more

We checked in earlier so was given what’s available rather than the room we originally booked. I’m not sure if that’s why the room wasn’t very spacious. The aircon was not very cool, bathroom is too small and feels very cramped, shower water pressure could be stronger. The lobby bar has nice cocktails, bed was good and not too soft. The free shuttle to/from the airport was excellent.

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