Hilton Phoenix Airport

“A lot of positives with a few items to be aware of if you are money conscience”

Stayed there before catching plane the next morning. There are a few things to be aware of: - No microwave in room but can use one in small store -Beds are very soft - Have to pay $10 per day for parking even if guest. We dropped off rental car early to avoid this. - On a positive note shuttle to … more

Stayed there before catching plane the next morning. There are a few things to be aware of: - No microwave in room but can use one in small store -Beds are very soft - Have to pay $10 per day for parking even if guest. We dropped off rental car early to avoid this. - On a positive note shuttle to airport runs every 30 minutes and driver is cheerful and helps with luggage. - No free breakfast. I believe the desk clerk said the buffet was $23 per person (we skipped). As long as you are aware of the items above this is a nice choice for a hotel. There is a full service restaurant on site (never ate there so cannot comment on the quality). The desk clerks were very professional and friendly. The room size is larger than normal but the bathroom is small without that much counter space. The beds are too soft (presently up writing this review in the middle of night because back hurts due to softness). There is a distinct lack of drawers but dresser/desk combo is very large without shelves vs drawers. One desk chair and no other chairs so as a couple one of us sat on the bed. One luggage rack, one night stand between beds. Lots of electrical plus throughout room. Lighting adequate but could be better…nothing allowing one person to be up and not lighting up whole room such as a reading light. Room was very clean. Room was nicely decorated. A/C unit worked well with vent in ceiling verses cheaper hotels where units are by window. Drapes are heavy and keep out light. Four pillows per bed. Towels are adequate size and thickness. There were not enough towels (only two bath towels) but it was easy to get more from front desk. A mini fridge in room. The fridge was not a mini bar so it was easy to put items in. There is a small store on site but I cannot comment on prices since we did not go in.

less

“Terrible Lobby smell but otherwise fine hotel near the airport”

Standard Hilton room - ugly carpet, comfortable beds, easy check in. Only complaint is that horrible scent in the lobby - don't pipe in a terrible smell! I couldn't breathe. convenient to the airport with 2 shuttles an hour. we had a balcony overlooking the parking lot which was not the best but w… more

Standard Hilton room - ugly carpet, comfortable beds, easy check in. Only complaint is that horrible scent in the lobby - don't pipe in a terrible smell! I couldn't breathe. convenient to the airport with 2 shuttles an hour. we had a balcony overlooking the parking lot which was not the best but whatever.

less

“This hotel would be better without the broadcast scent”

I would have rated this hotel better if they didn’t have that terrible scent being blasted through the downstairs. Ugh. Terrible. Highlights here are the staff. Front desk staff were great and the shuttle van driver was personable and efficient! Much appreciated!

“Surprise Charge and Disappointing Restaurant”

I stayed at the Hilton Phoenix Airport for the first time for a work trip in September. The outside of the hotel looks a bit outdated, but the interior was overall pretty nice. I was able to do an electronic check-in and key through the app so I never had to go to the front desk. The room itself w… more

I stayed at the Hilton Phoenix Airport for the first time for a work trip in September. The outside of the hotel looks a bit outdated, but the interior was overall pretty nice. I was able to do an electronic check-in and key through the app so I never had to go to the front desk. The room itself was pretty standard. Nothing major to report to that regard. There was a balcony, which was nice, that overlooked the pool. As pictured, the pool is quite large, with plenty of built-in bench seating, as well as a hot tub. I used both on my last night there and enjoyed it. The pool was empty each night I looked at it during the week. The gym was also good, with plenty of equipment for both weights and resistance training, as well as cardio. I visited the gym 3 mornings around 4:15 am and encountered only 1-2 people each day. It's a little hard to locate with only one sign from the lobby and it being quite far around the back hallway. Where the disappointment started was on the first night, while dining in the Rimrock restaurant off the main lobby. To start, there is not many food options close to the hotel so this was most convenient. A group of 6 of us met up to eat and all ordered on our own. The service in the lounge was SLOW to say the least. Drinks took forever to arrive, if they were even put into the computer. The food was tasty (chicken quesadilla), and the remaining pieces of it wrapped up to go; however, the Styrofoam container it was in was very flimsy and it broke when I picked it up, sending food all over the floor. My fault, but frustrating due to the prices.....the prices are prices you would pay INSIDE the airport, not nearby. (Matter of fact, when I flew out at the end of the week, the airport restaurant was actually cheaper). When it came time for the check from the server, she did not split it, as requested when we first sat down; and it took over 20 minutes to get an updated one brought over. I did hear from other work peers over the course of the week, that the same server was extremely slow on an alternate night as well, however, the bartenders were quick and attentive. Be sure to sit at the bar itself! My final disappointment came on the Monday after I had left. The company finance department reached out inquiring about a $6 charge on my card with no receipt. It was dated for Friday, the final day of check-out, where I only got up and left the hotel. I couldn't think of what it was and when I called, the man asked "Did you drink the water in the room?". To what I replied NO, as there are tags hanging off them that state they are $3/each. I find that the most concerning as I wonder how many people they attempt to charge those to when they were not touched during the stay. Had it not been reconciled through my work credit card I doubt I would have ever caught it on my own. That was the biggest turn-off of it all!

less