Embassy Suites by Hilton Phoenix Scottsdale

“One of the top Embassy Suites in the area!”

Was warmly welcomed (after leaving a different, local Embassy Suites) by Sean and Merriane of the front desk team with energy and hospitality. Evening reception is great - Spencer, Emmery, and Alyssa are fantastic to talk to and get local travel advice from. The rooms were clean and look to have ... more

Was warmly welcomed (after leaving a different, local Embassy Suites) by Sean and Merriane of the front desk team with energy and hospitality. Evening reception is great - Spencer, Emmery, and Alyssa are fantastic to talk to and get local travel advice from. The rooms were clean and look to have been recently renovated with updated TV services (streaming options). Even chatted with George in maintenance when he came to fix something, very knowledgeable and will try to make everything just right! Breakfast chefs and wait staff are all amazing. Tables were flipped and cleaned quickly and the omelette station line and all moved along briskly. Great job to this hotel and its management on providing exceptional service.

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“Great Experience! Great Staff! Property has everything!”

Awesome 6 night experience at this Embassy Suites! I rarely give a 5 star rating, because no place is usually perfect. But, the friendly, hard working staff, accommodations, cleanliness, breakfast/evening reception, restaurant, pool, amenities were so good that this earned a 5 star. The golf c... more

Awesome 6 night experience at this Embassy Suites! I rarely give a 5 star rating, because no place is usually perfect. But, the friendly, hard working staff, accommodations, cleanliness, breakfast/evening reception, restaurant, pool, amenities were so good that this earned a 5 star. The golf course was being worked on while we were there, so the condition of the course was not great. But, the fact that they were trying to remedy this is a plus and shows that this property takes pride in being the best it can be. We were also impressed that this property employs people with disabilities who are professional, friendly, and do a great job during the breakfast. We value hotels who employ people with disabilities because it demonstrates compassion and a willingness to support ALL people in their communities. Thank you to everyone who made this experience so nice. Special thanks to the manager, Cameron, who provided some extra help with our reservation.

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“Kudos......”

We really enjoyed this hotel. One thing I would like to commend the hotel on is the fact they hire people with disabilities. The disabled employees were great to be around and I love the fact the Embassy Suites Phoenix Scottdale gave them an opportunity. Kudos.

“Poor choice on my part”

I will start this review by saying that I did speak to staff on site about concerns, and was only told either "thank you," or "I'm sorry to hear that." This is a frustrating response when you expect more from a $681 (5 night) stay--and that is with Hilton Honor's pricing. I have stayed at this ... more

I will start this review by saying that I did speak to staff on site about concerns, and was only told either "thank you," or "I'm sorry to hear that." This is a frustrating response when you expect more from a $681 (5 night) stay--and that is with Hilton Honor's pricing. I have stayed at this hotel before several years ago and my previous experience was what made me make this reservation; I was disappointed that I did so. I visit Phoenix often and will not make the same mistake again. The hotel is in a great location and is close to major highways, shopping, grocery stores and restaurants. They offer an afternoon reception of snacks and drinks, as well as a large selection of breakfast choices. I am vegan so my choices were fruit and oatmeal. I never expect to be catered to due to my food choices but am sharing my choices only. There are many options of eggs, meats, yogurts and bread for others. There are two lovely women making pancakes, waffles and omelets for people if you like; get their early as our experience was after 7:30am the line for those items was long and out the door of the eating area. When I reserved my room two months out, I asked for a top floor room on a quiet side of the hotel (we were traveling with my 7 year old granddaughter). We were given a 1st floor room on the end hallway nearest a golf entrance. 5:00am-6:00am we were awaken by lawncare machinery, garbage pickup, or announcements for tee times. The room itself had a spacious 'living area,' but the bedroom is pretty tight with 2 double beds and a dresser. In terms of cleanliness, the room ceiling had large cobwebs and spiders, daily ants on the 'kitchen' counter, and bedroom curtains with tears and a burn hole in it. The floors never got vacuumed, and our garbage wasn't removed daily. We did get fresh towels and the beds were remade. There is a tub/shower and toilet in a separate room from the bathroom sink/vanity. Most days we had to run the shower on the hottest setting for 10 minutes just for lukewarm water; this was with showering both in the morning and at night. There were occasions where the water was normal warm temperature. There is an outdoor pool that surprisingly was rather cold and needed a good cleaning (inside the pool/tile was murky). On several occasions there were no pool towels to be had (we did ask the front desk) but also just ended up running back to our room wet as the towels never came. The pool is in the shade come afternoon/evening so morning swims may be the most comfortable. There was no ice machine or washing machine on the first floor. We needed to hunt those down on the opposite side of the hotel on the 2nd floor. Dogs are allowed in the hotel and no rooms are designated as 'dog free' if you have allergy concerns. Parking is charged at $11/night with .95$ tax added on--it's an open parking lot (no gates; no sun coverage, etc). I didn't think this charge was warranted at all. When traveling to the area, compare prices between hotels, VRBO's and AirBnb's; we thought this was a better choice, but are sorry for our decision.

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