Holiday Inn Ocean City, an IHG Hotel

“Great beach hotel with boardwalk access”

My children and I just stayed at Holiday Inn and Suites in Ocean City, Maryland for the first time. We will definitely stay there again in the future. I requested a higher floor prior to leaving for our trip since we paid for oceanfront and we were put on the ninth floor. The view from the balcon... more

My children and I just stayed at Holiday Inn and Suites in Ocean City, Maryland for the first time. We will definitely stay there again in the future. I requested a higher floor prior to leaving for our trip since we paid for oceanfront and we were put on the ninth floor. The view from the balcony was amazing, we spent a lot of time out there eating. The room was very clean and housekeeping refreshed it everyday, which I really appreciated. The location is convenient, beach, boardwalk, restaurants, you name it and it is steps away from the hotel. We did not use the pool or hotel restaurant, but both looked clean and nice. The staff was very friendly including the girl who checked us in, although I was tired from driving and cannot remember her name, she was amazing. The kitchen area really helped us save money on food, we didn't need to eat out as much. The only thing I would say is that a walk in shower would have been better for us. It had a rain shower head, but it was inside a huge jet tub, being only 43, I still had trouble stepping into it. Almost fell a couple of times. Not sure the hotel can do anything about it, but that is all I would change. Very comfortable beds and very quiet. Awesome hotel experience!

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“Shady check out”

Everything good at the hotel but if you’re using points as a member be careful. We used the cafe to eat breakfast before we checked out. When my husband went to use his Diamond Elite points for the bill, they wouldn’t apply them because they said we checked out at 8am. We were still sleeping at 8... more

Everything good at the hotel but if you’re using points as a member be careful. We used the cafe to eat breakfast before we checked out. When my husband went to use his Diamond Elite points for the bill, they wouldn’t apply them because they said we checked out at 8am. We were still sleeping at 8am!! So shady. They refused to reverse it. Don’t give people 11am check out time and then decide to randomly check them out first thing in the morning. Not sure I want to go back since this is how they value members.

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“Great for Families with small Children, Couples not so much.”

The Pros: Great Boardwalk location, spacious room, bed was amazing as well as balcony! The outside appearance from the boardwalk is beautiful and the views are amazing! The Cons: the indoor pool had algae on the walls- when I brought it to the attention of the hotel front staff I was told it was ... more

The Pros: Great Boardwalk location, spacious room, bed was amazing as well as balcony! The outside appearance from the boardwalk is beautiful and the views are amazing! The Cons: the indoor pool had algae on the walls- when I brought it to the attention of the hotel front staff I was told it was not actual algae but it has another name and was handed the GMs card who would be in on Tuesday, the day we were checking out. I have an inground pool and know all too well what the water should look like— I also have cancer and wouldn’t be taking that risk. I called the front desk for 2 days asking for our room to be serviced and tidied up— on day 3 we got a knock from house keeping and just took the towels at 5 PM after my husband had already showered and dried off with the last remaining hand towel we we’re on our way out to dinner. I bagged 3 days worth of dirty towels and garbage in our room that had not been emptied. The adult pool is very crowed and filled with small children, on our last day we had to leave after finally being able to find chairs because of an “accident” from a small child so the pool was closed so they could maintenance the issue. I would expect that from the beautiful children’s area, but not where couples are trying to swim and relax, which is impossible with kids jumping constantly. The hot tub is also GREEN and is located on the kids play area, you can easily spot this from your balcony while the pools are closed. If you do attempt to use it, you’ll find yourself with unattended small children. If you’re coming on a couples or an adults vacation, much to be desired. For the money, I’ve had much friendlier and better hospitality at the Grand 2 streets down, where they immediately will rectify any issues that arise during your stay.

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