The Royal Hawaiian, A Luxury Collection Resort, Waikiki

“Wonderful experience!”

This was our first stay at the Royal Hawaiian Hotel. Although we do not typically prefer the bustling atmosphere of Waikiki Beach for a relaxing vacation, we felt genuinely esteemed at this resort. The hotel exhibits elegance in a charming and vibrant manner while remaining conveniently located nea… more

This was our first stay at the Royal Hawaiian Hotel. Although we do not typically prefer the bustling atmosphere of Waikiki Beach for a relaxing vacation, we felt genuinely esteemed at this resort. The hotel exhibits elegance in a charming and vibrant manner while remaining conveniently located near endleess attractions, ensuring that guests do not experience a lack of activities. At the same time, it provides a sense of privacy for those seeking a tranquil retreat at night. During our visit, we stayed in a Garden Suite within the historic wing of the hotel. I would highly recommend opting for accommodations in the historic wing as opposed to the newer wing, despite the fact that most rooms in this section offer garden rather than ocean views. This choice facilitates an authentic "traditional Hawaiian" experience, rich in culture. Furthermore, complimentary offerings such as garden-side yoga and Hawaiian educational classes are highly fun and should not be missed. I would like to express my sincere gratitude to the following individuals for their contributions to a magical stay: - Acky and Mary (Concierge): They made our dining reservations and possess a wealth of knowledge about the local area. - Marissa Froio (Guest Relations Manager): She arranged a delightful amenity for us and consistently checked in during our stay. - Shay Chow (Front Desk Manager): She ensured we were accommodated in a beautiful room and also followed up with us throughout our visit.

less

“Service didn't quite meet the standards of a 5 star hotel”

I recently stayed at this hotel, and overall, it was a wonderful experience. The location is stunning—right on the oceanfront, with breathtaking views and easy access to shopping center and restaurant . It’s a peaceful and beautiful place to relax and explore, with everything within walking distanc… more

I recently stayed at this hotel, and overall, it was a wonderful experience. The location is stunning—right on the oceanfront, with breathtaking views and easy access to shopping center and restaurant . It’s a peaceful and beautiful place to relax and explore, with everything within walking distance. However, the service didn’t quite meet the standards of a 5-star hotel. I had one unfortunate experience at the Maitai bar that left a bad impression. The sign at the entrance said, “Please seat yourself at an unoccupied table,” so we did. However, one of the sever her name was Jamxx came over and started yelling at us, saying, “This is a dirty table! You’re not supposed to sit here!” Instead of calmly addressing the situation or helping us by cleaning the table, the server’s tone was unprofessional and rude, We were very embarrassed. This was very disappointing, we didn’t go back the maitai bar after that experience

less

“No fun in sun”

Beach chairs entirely sold out for all days of our stay, even when trying to reserve 24-48 hours ahead. Very small pool, again with no chairs available. The hotel staff however are very nice/hospitalable, and resort is in excellent location.