The Royal Hawaiian, A Luxury Collection Resort, Waikiki

“Royal Hawaiian treats you Royally”

This was our second visit to this awesome and incredible historic hotel right on the best beach in Waikiki. The staff the grounds, the room, the restaurants and everything else associated with the Royal Hawaiian is first class. The Royal in the hotels name may very well refer to the way the custo… more

This was our second visit to this awesome and incredible historic hotel right on the best beach in Waikiki. The staff the grounds, the room, the restaurants and everything else associated with the Royal Hawaiian is first class. The Royal in the hotels name may very well refer to the way the customer is treated! When we had a very minor glitch on our second visit, hotel staff immediately went above and beyond to remedy the situation and truly amazed us with their customer first and friendly service.

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“A Piece of Paradise”

This hotel is an oasis in the midst of big hotels and upscale shopping malls. It is an escape in itself. The property is absolutely gorgeous and quiet; it is part of the holiday experience. The beach is gorgeous and wasn't terribly crowded. The staff was helpful at times and, for the most part, fri… more

This hotel is an oasis in the midst of big hotels and upscale shopping malls. It is an escape in itself. The property is absolutely gorgeous and quiet; it is part of the holiday experience. The beach is gorgeous and wasn't terribly crowded. The staff was helpful at times and, for the most part, friendly. We stayed in the historic part of the hotel which added to the lovely feeling of being on this property. Our complaints were: parking and ants. You can self park in the parking garage shared by the Sheraton and Royal Hawaiian. When we checked in we were asked if we had our own vehicle and if we would be parking it. Yes. The arm bands (that are the room keys), we were told, would work to get out of the garage and the daily parking fee would be $55. Well, the arm bands did NOT work at the garage exit, so we ended up paying the full $70/day until the fourth day of our eight day stay. At that point we complained to the front desk and were given a "pass" to present to the person in the garage exit booth. We were told by the hotel manager he would look into reimbursing us the difference in the cost of parking prior to that day. We checked out on October 9th and we still have received no reimbursement. It isn't the money but the principal. We had lots of little brown ants coming into our room from the window. They crawled down to the baseboards, to the door casings, to the furniture. We reported that on our second day to a man at the front desk. He said he would tell housekeeping. Well, the ants were still there on the sixth day of our stay, so we bought a can of Raid and sprayed everywhere in the room, around the interior and exterior of the window. That helped but did not get rid of the problem. We chose to stay at this hotel for sentimental reasons. My husband had stayed here in his youth and loved the place. It is a lovely, charming hotel with a lot of history, but responsiveness to problems is poor.

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