Holiday Inn Express Hotel & Suites Detroit-Novi, An Ihg Hotel

“Ceramic Expo 2024”

Stayed here during the Ceramic Expo 2024. I registered late for the conference so I didn't actually get to stay at any of the preferred hotels. I pick this one through my company's Concur booking program. I got a standard king room for three nights. My travel plans changed and I had to check out a… more

Stayed here during the Ceramic Expo 2024. I registered late for the conference so I didn't actually get to stay at any of the preferred hotels. I pick this one through my company's Concur booking program. I got a standard king room for three nights. My travel plans changed and I had to check out a night early, got charged for three because of the booking that I made through the program. Not the hotels fault, but irritating. The hotel itself is kind of tired and old, so I can understand why I got a decent rate. It was under construction in the breakfast area, but this was not too much of an inconvenience, just made it kind of crowded. The staff was super friendly and very nice. The pool is very small, almost like a big bathtub. Exercise facilities are also small, but they are well equipped with nice machines. Overall the value I got was not what I paid for, but I'm sure the rates were inflated because of the trade show. If you can get this place for 110 to $130 a night You're doing okay, because it is an old and tired place. I think I paid 170 ish because of the trade show, a little too much for this place on a normal evening

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“A 2-star hotel that needs some more work”

We picked this hotel because it was close to where we needed to be, and we had read that it had been renovated within just the past year. While the lobby and common areas appeared relatively bright and fresh, our 3rd floor room looked like it had some hard use if it was renovated recently. The he… more

We picked this hotel because it was close to where we needed to be, and we had read that it had been renovated within just the past year. While the lobby and common areas appeared relatively bright and fresh, our 3rd floor room looked like it had some hard use if it was renovated recently. The headboard on the bed was scuffed in several areas and the mattress sagged significantly down in one corner. The bed also creaked badly whenever someone got into it and felt like it might collapse in the middle of the night. When we first arrived in our room, the mirror on the wall of the bedroom was hanging from its mounting at a 30-degree angle. When we tried to fix it, the mountings came off the wall entirely and we had to set the mirror on the floor. It was odd that housekeeping did not note it to be fixed for repair before we checked in. The freezer in the refrigerator looked like it had not been defrosted in years and was basically unusable, with several inches of ice built up in it (see photo). Some of the TV channels also seemed have poor or spotty or reception. For some reason, both our room key cards repeatedly stopped working each day and had to be re-programmed. On the positive side, the front desk staff that we interacted with were all very nice and helpful. Complimentary hot breakfast was provided each morning in the lobby. It was nothing fancy but was typical for a 2 or 2-1/2-star hotel. But, with the deficiencies we encountered in our room, there are definitely better 2 and 3-star hotels within a couple miles of this one.

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