Best Western Plus The Normandy Inn & Suites

“Great downtown hotel - highly recommend it!”

This hotel is stellar.... The staff are super friendly and helpful. We had 2 nights booked and decided that we liked the hotel and location so much that we added 2 more nights (total 4 nights). The rooms were very comfortable - bed and pillows! The location is awesome - a few blocks from some … more

This hotel is stellar.... The staff are super friendly and helpful. We had 2 nights booked and decided that we liked the hotel and location so much that we added 2 more nights (total 4 nights). The rooms were very comfortable - bed and pillows! The location is awesome - a few blocks from some amazing restaurants/pubs as well as the Blue Line which we took twice to the North American Mall. The skywalk is about a block away as well. The staff also served cookies (yes chocolate chip!) with milk which was a big attraction on the weekend... We are already planning a trip for the Summer so we can see what Minneapolis looks like in the Summer and we will definitely be staying at the Normandy again.

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“Rooms That Face a Loud Pool”

This was a love-hate experience. For starters, this is a decent hotel with a lovely, helpful staff. The room was large and had plenty of space, including a desk and lounge chair. The decor is a bit outdated and we found some popcorn seeds around the room. It turns out housekeeping doesn't come ever… more

This was a love-hate experience. For starters, this is a decent hotel with a lovely, helpful staff. The room was large and had plenty of space, including a desk and lounge chair. The decor is a bit outdated and we found some popcorn seeds around the room. It turns out housekeeping doesn't come every day and they don't always vacuum the floors. We also didn't love the bed covering because it felt outdated, and the pillows were flat like pancakes. The bed itself is huge and very comfortable. We also liked the bathroom layout and that they gave out little body lotions with a lemony scent. We stayed here for almost a week to attend a wedding and used the remaining time to work remotely before making our way to another destination. The rooms were set up nicely to work but what ruined the experience was that our room faced the pool. The pool opens at 5am and closes at 10pm. At 5am sharp, apparently there are parents who think it's a good idea to teach their kids to swim then and those kids just screamed their heads off for hours. Other guests were annoyed, and there was almost a confrontation. The room has no soundproofing from this. You can hear entire conversations 3 floors up, so it feels like all this is happening right outside the window. It was not fun to wake up to this every morning. Thankfully, we were not in the room much and there is a work space that was slightly quieter. The room service menu has a QR code that doesn't work. I would go downstairs in between meetings to get food and a coffee. The coffee is $6 in the hotel restaurant. The food is mediocre at best but on a cold day, you're basically stuck. The pancakes were probably the best thing on the menu. We would get a box most mornings. They were fairly flat but the box was big enough for 2 people. We also liked that the room came with a jug and we could get purified water at the end of the hall, and that water was very refreshing. We might have had bad luck with the screaming kids at the pool, but we probably won't risk staying here again. We did not sleep well all week, and I hope whoever designed this mess also lives at this hotel and doesn't get any rest. For a week after, we honestly had nightmares about this screaming.

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