Aloft Minneapolis

“Ok, but no hot shower”

This hotel is very nice. Clean rooms, decent front desk staff, fun bar, and the location is PERFECT for US Bank Stadium events! There is a public parking garage right there which is very convenient. The only complaint, we had no hot water for our morning showers. Very disappointing. We thought… more

This hotel is very nice. Clean rooms, decent front desk staff, fun bar, and the location is PERFECT for US Bank Stadium events! There is a public parking garage right there which is very convenient. The only complaint, we had no hot water for our morning showers. Very disappointing. We thought it was maybe just because we were on the top floor but heard no one in the hotel had hot water after 7:30 am because their water heaters couldn’t keep up with all the guests. Yikes. They need to figure that out, because I’m guessing it’s a popular place to stay when the Vikings are playing.

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“Mostly a good experience”

I need to start with Natalie and Brittany from the night shift were AMAZING! So polite and helpful. I couldn't figure out how to get into the parking garage and Natalie came outside to help me get in. I would hire the two of them on the spot to come work for me if I lived here in Minneapolis. Chad … more

I need to start with Natalie and Brittany from the night shift were AMAZING! So polite and helpful. I couldn't figure out how to get into the parking garage and Natalie came outside to help me get in. I would hire the two of them on the spot to come work for me if I lived here in Minneapolis. Chad and Luis from evening shift were great. Funny and polite. Morning shift lady, didn't even care to get her name (big black lady with piercings by her lip) was super rude. My brother was having trouble understanding the directions on how to pay for parking at the ramp across the street. I asked for her guidance. She stated "It's pretty self explanatory on the machine!". I had to inform her that he is special needs and all I wanted was for her to explain it, not criticize us. She rolled her eyes. I had to walk away and ask someone else. Best part, the location of the hotel made it so I could see the fireworks less than a block away. Glad I paid the $10 for the breakfast vouchers when I booked the room. Ended up with $50 credit for food. That was nice. I was a little disappointed that it cost me $25 a day to park there. Had I known there was such a fee, I would have checked into a different hotel.

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“hotel visit”

Hello ill make this short as possible, staff seem to be under paid and it reflects in the service provide! I interacted with each shift and there were a difference of levels of knowledge on each shift, the morning shift were extremely rude and seemed as if we were a bother to them and didn't care t… more

Hello ill make this short as possible, staff seem to be under paid and it reflects in the service provide! I interacted with each shift and there were a difference of levels of knowledge on each shift, the morning shift were extremely rude and seemed as if we were a bother to them and didn't care to display otherwise, your mid-day shift was simply lacking proper training and knowledge of basic things, they seemed to be out of the loop of things. lastly your overnight team were great, in which I was expecting them to be the worst but they were amazing. Sadly I found myself taking the stress from your other members out on brittney and natalia and they in return showed me nothing but kindness and turned my bad experience into a MUCH better one. They are working at the wrong time, hidden at night. those ladies ROCK!

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