Best Western Plus Garden Court Inn

“Best Western Garden Court Inn”

BW Plus locations are my number one preference when an associate of mine is in need of an overnight stay. The Garden Court Inn location allows for easy access and plenty of amenities. A very helpful staff that made the reservation and check-in process very easy. I will continue to use this location.

“Comfortable hotel ”

This hotel had it all working for itself a good hot breakfast with plenty of options. The room was clean and spacious, and the very comfortable good working internet and all light fixtures and plug-in working the shower had plenty of hot water with good pressure I would recommend this hotel

“Great potential but needs work.”

I just got back today from a two night stay at this hotel. I'm torn between giving it a two or three star rating. When I checked in the receptionist was very nice. She tried to find me a room, we booked for a quiet room, top floor in a King. We did check in an hour early and a lot of rooms were not… more

I just got back today from a two night stay at this hotel. I'm torn between giving it a two or three star rating. When I checked in the receptionist was very nice. She tried to find me a room, we booked for a quiet room, top floor in a King. We did check in an hour early and a lot of rooms were not cleaned yet, and that is understandable. She tried and found us one on the third floor with two queen beds. We accepted that with no issues. The lobby was very clean, but unfortunately they don't have any vending machines on premises, but they had a few assortment of chips and a fridge with soda behind the check in counter. We made it up to the room, the second I opened the door there was the most disgusting odor I have ever experienced at a hotel. We walked in, the carpet was very dirty with deep down black stains, the chair was black with stains and the room was very warm. I lowered the AC to 68, that is as low as it goes, they are all set to not go lower. The smell was like three hundred people took their shoes off at once, it was that bad. I started looking under the beds, in drawers to see if someone left a pair of socks or clothing somewhere, no luck. Then the AC started blowing extremely cold, way below 68. I.calked the front desk and explained what was going on. I asked if we could be moved, the receptionist said no they were full and had no other rooms, EXCEPT the pet friendly building way at the back of the hotel. She said we would not like it, since the dogs are barking and such. So she said she would send the maintenance guy up. The maintenance guy came up and could not figure out the issue with the AC system. He called his boss and he could not figure out what it was doing. They ended up returning three times and could not fix it. I started getting nauseated from the smell and I couldn't stay in that room any longer. I called the front desk and a very delightful woman named Melanie answered, she was the manager on duty. She said she was looking at her inventory and had no room to switch us to. She asked if she could bring housekeeping up to the room, I said absolutely. She shows up and again Melanie was extremely kind, and I know they were very busy, my room faced the front of the hotel and several construction trucks and big trucks kept coming in to check in. Housekeeping offered us an ozone machine of some sorts for the smell, I said let's give it a shot. It was a very old unit that did absolutely nothing, unfortunately. Then the Maintenance guy comes back and said he could not fix the AC. So, he called Melanie and said the room had to be switched. A few minutes later, amazingly Melanie gave me the key to a room three doors down. When I opened the door, it was like a breath of fresh air, no odor and the room was clean, good working AC and no issues, even the beds were much more comfortable and newer. How that room opened up out of the blue was beyond me, but Melanie was an absolute professional and such a sweetheart to do whatever she did. One last issue I noticed, was the pool area. It had seven lounge chairs and five had broken material and were unusable. It has a very large Chrystal clear pool and a hot tub in the back. Beautiful deck, but they need to upgrade those chairs and get new ones for people to sunbathe. I did notice the grounds were kept up amazingly well. So, if you decide to stay here, make sure you insist upon a new renovated room the older ones need a lot of work. The carpets need changing amongst other things. Also parking can be very hard if you leave for dinner and come back. We kept our parking space and walked over to Denny's for dinner both nights. Which by the way was excellent. I'm not sure if I would stay here again, considering there are so many options just over the freeway. Their main business seems to be truckers and kconstruction workers. Nothing wrong with that, but they need to take more care of their rooms. Thank you Melanie for doing whatever you could to make us comfortable. We appreciate it a lot.

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