Westgate New York Grand Central

“Great customer service!!!”

The staff is courteous and accommodating. Jose the doorman is most hospitable and personable. Thank you for assisting with our broken luggage, hailing our taxis and making great dining recommendations Sincerely, from the office of… :) :)

“great stay”

Hotel was clean well staffed and very polite. I would like to recognize Chafik, concierge service was spot on. His recommendations helped make our weekend into an event to remember. Great location easy access to threatre, and excellent restraints. Thank you Chafik you’re a big part of a great … more

Hotel was clean well staffed and very polite. I would like to recognize Chafik, concierge service was spot on. His recommendations helped make our weekend into an event to remember. Great location easy access to threatre, and excellent restraints. Thank you Chafik you’re a big part of a great weekend.

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“Great location and friendly staff, but some cleanliness concerns”

We had a pleasant stay right in the heart of Midtown New York, within walking distance of iconic landmarks like the Empire State Building, Grand Central Terminal, and Rockefeller Center. The convenience of having a CVS just two minutes away for snacks and drinks was a nice bonus. The rooms were cle… more

We had a pleasant stay right in the heart of Midtown New York, within walking distance of iconic landmarks like the Empire State Building, Grand Central Terminal, and Rockefeller Center. The convenience of having a CVS just two minutes away for snacks and drinks was a nice bonus. The rooms were cleaned daily, and the staff were friendly and welcoming. A subway station only two minutes from the hotel made it easy to explore the city. We used it to visit Uptown, Central Park, the Brooklyn Bridge, and the 9/11 Memorial. There’s also a charming bar in the hotel. While we didn’t try it ourselves, the customers seemed happy, creating a nice ambiance. The reason for my 4-star rating is a few cleanliness issues we encountered upon arrival. Unfortunately, there were long black hairs in the bathtub (neither mine nor my boyfriend’s), and we found stray hair strands in the bed and on the bathroom floor. While I’m not overly sensitive about such things, it was a little off-putting. Overall, the stay was enjoyable, thanks to the fantastic location and helpful staff, but the initial cleanliness could use improvement.

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“Sleepless in Manhattan”

We came to New York mainly for the Marathon but as I'd never visited NY before, decided to make a week of it. Our room was of a good size and the bed comfortable but unfortunately, a decent nights sleep was not on the agenda for the first three nights due to noise from the next door bedroom. Our … more

We came to New York mainly for the Marathon but as I'd never visited NY before, decided to make a week of it. Our room was of a good size and the bed comfortable but unfortunately, a decent nights sleep was not on the agenda for the first three nights due to noise from the next door bedroom. Our room had an adjoining door (obviously locked both sides) but this and paper thin walls meant we could hear everything and I MEAN everything that went on in the neighbouring room. One of the guests was snoring was so loudly that they may as well have been in our bed with us. I was advised the hotel was full so a room move was not possible. At one point, I was so sleep deprived that I dragged the bedding into the bathroom, shut the door and slept in there for a few hours! I notice retrospectively that noise nuisance has been a feature among other reviewers of this hotel, so clearly I am not making a fuss over nothing. I also resent the mandatory 'resort' fee. I consider wi-fi and tea/coffee making facilities should be standard in a hotel these days, especially as this is not exactly cheap accommodation before the resort fee is added.

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