The Shelburne Sonesta New York

“Excellent hotel with helpful staff that actually care”

This place is such a gem. We've been here a few times and it never disapoints. EXCELLENT customer service from all staff members. We stayed in late Nov 2024 for a 3 day work event, and I just HAVE to call out some of the hotel employees who were top of my list. Jean, David, Michelle and Luis all … more

This place is such a gem. We've been here a few times and it never disapoints. EXCELLENT customer service from all staff members. We stayed in late Nov 2024 for a 3 day work event, and I just HAVE to call out some of the hotel employees who were top of my list. Jean, David, Michelle and Luis all went above and beyond in every way. We've been to other hotels in the city and the rooms are small and sketchy. But this place is spacious, conveniently located, safe, and has a staff that will definitely make you feel at home. Need a cool bar to take clients to? Luis will hook you up. Need a taxi in the pouring rain? Jean is your guy. Need to get to the airport fast and avoid the typical BS? David will run every scenario to ensure you aren't late. And Michelle has the patience of an angel. I watched her calmly address two disgruntled guests at the front desk with a cool head. Considering how rude and unfamiliar they were with the basics of staying at a hotel, she should have won an award in customer service. Even housekeeping took it to the next level. We had the "don't disturb" sign up, but I asked for a couple of towels so we had some fresh ones for that night. I don't have her name, but she was so sweet and provided us with towels, wash clothes, and even swapped out our trash in like 2 seconds so we'd be taken care of quickly. It's the little things that add up to great reviews. Keep up the GREAT work and give your hiring manager a fat raise. It seemed like this group of folks had been there forever and really enjoyed their jobs. Such a great thing to experience first-hand.

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“Great Place to Stay”

The $10 "daily cupboard credit" and the $15 1-time per stay dry cleaning credit are pretty silly. Offering a $15 "dry cleaning credit" is a pretty safe bet, since most guests likely won't take advantage of this perk. Lower the room rates by $25 and I'll buy my own water. Otherwise, I thought the… more

The $10 "daily cupboard credit" and the $15 1-time per stay dry cleaning credit are pretty silly. Offering a $15 "dry cleaning credit" is a pretty safe bet, since most guests likely won't take advantage of this perk. Lower the room rates by $25 and I'll buy my own water. Otherwise, I thought the hotel was great. The staff at the front desk were uniformly professional and helpful. The room was big for NYC, and the beds were comfortable. Perfect location if you like to walk. The rooftop bar is a great place for a drink.

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“Lovely hotel for our first time in NYC”

Our first time as a family of 3 to NYC. The hotel was brilliant exceeded my expectations. It’s a brilliant hotel that is nestled near the main attractions of NYC. The staff are brilliant and eager to help with anything and have so much knowledge to help first timers like us in NYC. Rooms are spaci… more

Our first time as a family of 3 to NYC. The hotel was brilliant exceeded my expectations. It’s a brilliant hotel that is nestled near the main attractions of NYC. The staff are brilliant and eager to help with anything and have so much knowledge to help first timers like us in NYC. Rooms are spacious and comfortable we had a view of the empire state. Would definitely return.

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“Central location in NYC”

Definitely not a four star hotel. Arrived late evening and checked in swiftly. Were charged $200 immediately as a ‘deposit’ nothing that was mentioned when booking. We were told we had $15 a day to use against drinks or snacks from reception. ( This equates to 2 cans of drink & 1 bag of chips or co… more

Definitely not a four star hotel. Arrived late evening and checked in swiftly. Were charged $200 immediately as a ‘deposit’ nothing that was mentioned when booking. We were told we had $15 a day to use against drinks or snacks from reception. ( This equates to 2 cans of drink & 1 bag of chips or cookies ). Two days into our trip this was then downgraded to $10, which gave us two mini cans of drinks. No idea why this was changed, when questioned we were told it’s always been $10, despite a day earlier it being $15? The hotel staff were friendly, and security were friendly! The room was a bit basic, and the bathroom was quite disappointing. The shower was very basic and had a curtain ( something from the 1970’s ) and the grout was dirty. There was no complimentary water & only creamer sachets for a very basic coffee machine. The hotel could definitely with some modernising and it was definitely not the hotel photographed for the website / booking site. Overall, we weren’t in the hotel enough to warrant it being a massive issue: the location is good & that was what mattered to us the most. We used the hotel to sleep & shower and spent every other minute exploring the city. Probably wouldn’t return - but if someone wanted somewhere to stay in a good location I’d recommend this, but would advise it definitely is not of a four star standard.

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