The Luxury Collection Hotel Manhattan Midtown

“Fantastic stay, But watch the fees ..”

So, I absolutely agonized over finding a hotel for weeks because of all the reviews of the small spaces in a Manhattan hotel. And Walla! This hotel has every single room as a suite! It was absolutely fantastic and spacious! It was my boyfriend’s birthday so we actually got a corner unit and really… more

So, I absolutely agonized over finding a hotel for weeks because of all the reviews of the small spaces in a Manhattan hotel. And Walla! This hotel has every single room as a suite! It was absolutely fantastic and spacious! It was my boyfriend’s birthday so we actually got a corner unit and really enjoyed the views I also had used my Marriott Bonvoy points to book this hotel, so had been charged for the destination fee and all the taxes for the resort upfront. This is where it got tricky! When we were ready to check out, they were trying to charge all those fees over again. So heads up and make sure that your bill is correct. That $35 a night destination fee you can spend on “anything” is complete BS. One drink is $35. And a cup of coffee is $17. Just grab what you can and walk out. Do not eat at the restaurant because the food is trash. Otherwise, we had a fabulous time. It’s in a great location, and the staff was friendly. Thanks to Valleria for the Prosecco and birthday cake 🎂

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“It is ok, but only ok.”

My stay with this hotel was ok but not spectacular. My tl;dr is the hotel's rooms and location are great. Everything else not so much. There almost always seemed to be line 3+ deep for the front desk and my check in and check out were on the slow side. Even by the standards of a "luxury" hote… more

My stay with this hotel was ok but not spectacular. My tl;dr is the hotel's rooms and location are great. Everything else not so much. There almost always seemed to be line 3+ deep for the front desk and my check in and check out were on the slow side. Even by the standards of a "luxury" hotel in Manhattan the hotel food is overpriced. The $35 destination fee credit won't go very far (don't get me started on the destination fee scam generally as that is a topic for another post). There is a fixed $10 concession fee + 17% service charge on any room service (the latter I expect the former I do not). A burger and fries and just that, no drink or anything else will run you $60+. I am a Bonvoy platinum and they only give you a $25 breakfast credit which doesn't even cover the continental breakfast buffet which is $25 + 17% service charge and this is for a continental breakfast that for the most part wouldn't look out of place at a Residence Inn. Want anything warm that will be $50 + 17% service charge. If the breakfast was wonderful that would be one thing but it isn't. Basically the breakfast is vastly over priced for what you get. I also had to chase them on the breakfast credit because it wasn't on my bill. As a Bonvoy Platinum I didn't get any sort of upgrade. I didn't expect a "real" room upgrade given what I read online but I didn't even get a high level floor. I didn't particularly care but I note it here for folks who do. I did get a late 4 PM checkout no problem which I did care about so that was good. All in all it was an ok stay but I honestly likely won't be back if I am going to stay at this level of hotel I can do better in NYC for the same cost. It is not bad, it just isn't great either.

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“Overall great option but beware the noise”

I called to confirm our early arrival the day before. As a Marriott platinum member the person I spoke to on the phone confirmed. We also had suite upgrade nights and the points for those were deducted from our account ahead of our arrival so I confirmed we would be granted the upgrade. Again, I wa… more

I called to confirm our early arrival the day before. As a Marriott platinum member the person I spoke to on the phone confirmed. We also had suite upgrade nights and the points for those were deducted from our account ahead of our arrival so I confirmed we would be granted the upgrade. Again, I was assured we would. After a very delayed red eye, we arrived at 11:00 am. Our room would not be ready until 4:00 and as they over booked their hotel, we would not be granted the upgrade. Annoying because I did call to confirm we would arrive early and was assured our room would be ready. The lobby is non existent, so there was no where to even sit and wait. The woman at the front desk did not mention our status or go over the status options with us. She was cold and unfriendly. The lobby has a lady in a rubber duck, and one tiny couch for seating and that’s it. We couldn’t even wait there for our room to be ready if we wanted. I waited in line to speak with the manager, as the suite night points were deducted from my account and if we weren’t able to get the upgrade, that was fine, but they needed to return those points. The manager seemed to be half way listening to my concerns but did go out of his way to find us a room that was ready and grant the upgrade in that moment. Strange we weren’t just granted it in the first place, but grateful to have had a place to rest. The only negative thing I have to say about being on the 21st floor facing the front of the hotel is the large trucks. I’m not talking about regular city noise that’s to be expected, however; They are doing construction on both the adjacent building and the one next door. I don’t know if this is a permanent thing or temporary but it was LOUD. They are moving bins and bins of trash to large garbage trucks, automatically lifting and then the trucks slam them down a the compactor goes off. This noise does not stop. Not even at 3:00 am. It is LOID. Like, white noise and ear plugs all the way up and you could still hear it loud. When I mentioned it to the front desk, the response was “we don’t control them” totally understandable, but most cities have a noise ordinance for construction?, with quiet hours, right? Her response was, we’ll call the cops then” ma’am, that’s your job….. The room: We had a 2 queen suite. Our room was very nice and spacious. Beds were comfortable and there was plenty of closet space. Housekeeping was great, and so were the bellmen. Location: We loved the location. Easy to get to, all attractions via subway. The hotel is very centrally located. I would stay here again, despite the lack of customer service from the front desk, but I would ask for a room on the opposite side of the hotel, not facing the street.

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“Disappointing stay that had lots of potential”

My husband and I stayed here for nearly a month during the renovation of our apartment. We chose the hotel for its spacious rooms and proximity to our home. The hotel also promoted itself as pet-friendly, which was a major selling point as the parents of two 15-year-old small dogs. Unfortunately, … more

My husband and I stayed here for nearly a month during the renovation of our apartment. We chose the hotel for its spacious rooms and proximity to our home. The hotel also promoted itself as pet-friendly, which was a major selling point as the parents of two 15-year-old small dogs. Unfortunately, our experience did not align with the hotel’s pet-friendly claim, and we encountered several issues with our room. During our stay, the air conditioning failed, as did the keycard access battery for our room door. The shower handle fell off the wall, and the TV in our bedroom was non-functional. Regarding housekeeping, our room was routinely left unserviced because the staff were uncomfortable with the dogs, even though they were always leashed and I was present. We spoke to the housekeeping manager, who promised that our room would be cleaned daily at a set time with a pet-friendly housekeeper present. However, not once did the cleaning staff show up as promised. While the housekeepers were generally wonderful, the hotel’s management was extremely disappointing. Our only consolation was a credit for two drinks at the hotel bar, which frequently failed to make our cocktails correctly. The hotel hosts professional sports teams, who seem to receive exceptional service, while regular guests are treated poorly. The line to check in or out is often 20 people deep. This hotel is in desperate need of a management overhaul under Bonvoy’s ownership.

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