The Iroquois New York

“Exceptional care during a Thanksgiving stomach bug nightmare”

I would gladly return to the Iroquois even though it was the site of my worst thanksgiving ever. This was not the fault of the Iroquois WHATSOEVER but of my tiny germ-incubating nephew. Anyway, if you’re going to spend a holiday weekend wrapped, serpentine, around a toilet, you could do it at n… more

I would gladly return to the Iroquois even though it was the site of my worst thanksgiving ever. This was not the fault of the Iroquois WHATSOEVER but of my tiny germ-incubating nephew. Anyway, if you’re going to spend a holiday weekend wrapped, serpentine, around a toilet, you could do it at no better hotel. The staff INSTANTLY provided a snowdrift of fresh towels for me to make a bed on the bathroom floor. When I doordashed advil and pepto bismol to the front desk, the staff handed them to me in bed. This assist played a pivotal role in my recovery (and my ability not to soil the lovely hotel carpet). When I found myself well enough to toddle to nearby maragritaville, they made up the room in a matter of an hour. I can’t tell you how often I’ve waited hours (under less dire circumstances) for towels, a delivery, or housekeeping at other hotels. Jay is an icon and legend. He was sooo kind and helpful and really stood out even among a veritable SEA of other excellent Iroquois employees. He got me set up with another night in the hotel and rearranged things so I could stay in the same room (I was too sick to travel, and had already arranged a custom towel-bed in the bathroom that I wanted to keep). P.S. their breakfast apple juice is delicious and their bartender was really nice.

less

“New York Boutique hotel heaven!”

The perfect New York boutique hotel experience! Clean, great location, beautiful bathrooms, delicious breakfast. I'm excited to check out other Triumph hotels. The Iroquois far exceeded my expectations and was a perfect spot for a group trip to New York.

“It was wonderful”

Jay and the staff at the Iroquois were incredible. They rescued us from a terrible time at another hotel in the area we had originally booked with. Traveling with my parents, there were five of us staying across multiple rooms, so we chose the first hotel based on certain amenities and facilities t… more

Jay and the staff at the Iroquois were incredible. They rescued us from a terrible time at another hotel in the area we had originally booked with. Traveling with my parents, there were five of us staying across multiple rooms, so we chose the first hotel based on certain amenities and facilities they claimed to offer. Upon arrival, not only were those offerings unavailable or had been talked up, but the rooms were in bad condition with stains on the walls, the furniture, the ceiling, items tattered and falling apart, floors cracked, and a mildewy smell. We tried to get a refund, but were told that wasn’t possible as we had already checked in. Tip, ask to see the rooms beforehand. While looking for a new place to stay the following night that could also accommodate our needs, going hotel to hotel, we found the Iroquois and went inside. The atmosphere was immediately different, more open and maintained well, beautiful and clearly cared for. While the staff were helping another guest in front of us, my sister and I were discussing our situation and how we were running out of time to find a place for our parents to be able to rest. Jay overheard our story and worked with his staff to not only makes sure to get rooms ready for us, but they offered to let us see their rooms before books in order to ease our anxieties from being taken for a ride previously. We weren’t even staying there, and they were looking after us. They made sure we had water, light snacks, somewhere to sit for a moment—we were stressed, y’all—giving top notch customer service, and we weren’t even customers yet. It only went up from there. The experience was wonderful. We will be booking with them again.

less

“Positive Experience, Would Stay Again”

Great location. We walked to many places from the hotel, including Rockefeller Center, Radio City Music Hall, Times Square, Broadway theater, and Bryant Park. The coffee and croissants at breakfast were very good. Room was comfortable and bathroom was pretty large for NYC. Ben in the lobby bar is d… more

Great location. We walked to many places from the hotel, including Rockefeller Center, Radio City Music Hall, Times Square, Broadway theater, and Bryant Park. The coffee and croissants at breakfast were very good. Room was comfortable and bathroom was pretty large for NYC. Ben in the lobby bar is delightful and provided great suggestions for activities and restaurants.

less