The Empire Hotel

“Hidden Gem of a Hotel in NYC”

This is a hidden gem of a hotel. It’s very nice and the location is good. If you are going to the Lincoln Center, it’s right across the street. And it’s only a five minute walk to Central Park; 20 minute to Rockefeller Center. The area is safe there are lots of great places to eat close by, if … more

This is a hidden gem of a hotel. It’s very nice and the location is good. If you are going to the Lincoln Center, it’s right across the street. And it’s only a five minute walk to Central Park; 20 minute to Rockefeller Center. The area is safe there are lots of great places to eat close by, if you don’t want to go far. And they give you free waters any time you ask! What makes it feel even nicer is the staff and excellent customer service. We somehow accidentally booked through a third party. I try to make I catch this, but I missed it. When we arrived they couldn’t find our pre-paid reservation. Siaka was so helpful and didn’t skip a beat helping us get it sorted out. He worked with the Empire’s on-site reservation team and they got in touch with the third. Once it was sorted we ended up with an upgrade. Auree was also amazing and helpful. All in all, a great place to stay. Clean and inviting.

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“The Still Game Tour”

This is a good hotel in an excellent location. The staff are very friendly and attentive and nothing is too much trouble, well almost all staff, I will come back to this point. Reception staff were excellent on arrival and couldn't be more welcoming. The room was a bit dated but clean and comfy. Th… more

This is a good hotel in an excellent location. The staff are very friendly and attentive and nothing is too much trouble, well almost all staff, I will come back to this point. Reception staff were excellent on arrival and couldn't be more welcoming. The room was a bit dated but clean and comfy. The rooftop bar is an excellent place to unwind and have a bite to eat. There are no coffee making facilities in the room which was a surprise. We would come back to stay again. The doorman Jose M was a real delight always on hand to assist and give out good advice. Now to the downside, the checkout was a nightmare due to a really ignorant guy who checked us out, never got his name but he was an older chap. I simply asked for all charges to be put in one room, I was told in no uncertain terms, I can only deal with one room at a time and it is not possible to do as I asked, now I know at check in the hotel operates with Opera and as I am a manager of a hotel in Scotland this is a relatively easy thing to do. I was taken back with his abrupt manner. He disappeared through the back when he reappeared I told him I wanted to use my travel card but he charged my Amex which due to the exchange rate I lost out on. This made me extremely angry after I called my card company to find out what rate they used. This guy ruined a really good stay. He should not be working in hospitality. I would have him out of my hotel. We wanted to split the bill 3 ways and we all had the same travel card and they were all loaded with dollars. Shocking end to a perfect stay. I am more than happy to give details if needed.

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“About what I expected.”

I chose this hotel for the convenience of being close to the Lincoln Center. The lobby is small and made trying to check in confusing due to people standing around that weren't actually in line to check in or out. But the room was a good size (bigger than I normally stay in when visiting New York),… more

I chose this hotel for the convenience of being close to the Lincoln Center. The lobby is small and made trying to check in confusing due to people standing around that weren't actually in line to check in or out. But the room was a good size (bigger than I normally stay in when visiting New York), it was clean, and the bed was comfortable. I did not visit the rooftop bar or the pool, but I got a little more than I actually expected.

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“Great location, but misses the mark on expected comforts.”

Location is great. Lobby is really nice. Rooftop bar is nice too. My room was a descent size, but I think some rooms are very small (NYC size). Myself and colleagues all struggled to regulate the temperature in our rooms - it was very hot. Street noise was also an issue, as in my room the window w… more

Location is great. Lobby is really nice. Rooftop bar is nice too. My room was a descent size, but I think some rooms are very small (NYC size). Myself and colleagues all struggled to regulate the temperature in our rooms - it was very hot. Street noise was also an issue, as in my room the window was closed, but not sealed shut. Overall, I wanted this hotel to be better than it is. The upholstery on my headboard was ripping off… nearly 30% pulled off. Lots of restaurants and shops nearby, and also cultural sites.

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