The Carlyle, A Rosewood Hotel

“NYC staple but attention to detail/housekeeping is not 5 start worthy”

The hotel is a stunner. It is a classic hotel in a quiet neighborhood. It is glamorous; however, the hotel is sadly not taken care of. We were provided with an upgrade upon check-in through Fine hotels and resorts and we were delighted with the upgrade. The room was spacious and beautiful; howev... more

The hotel is a stunner. It is a classic hotel in a quiet neighborhood. It is glamorous; however, the hotel is sadly not taken care of. We were provided with an upgrade upon check-in through Fine hotels and resorts and we were delighted with the upgrade. The room was spacious and beautiful; however, housekeeping fell short. Turndown service was provided though no water was refilled, coffee not replenished, areas were not refreshed, towels not replenished, attention to detail was lacking throughout the housekeeping services. Things were not tidy, and the cleaning seemed rushed. The peaches provided as a welcome amenity were inedible . A little more attention to housekeeping would have been appreciated, especially for the price. It is not on par with other 5 star, esp. Rosewood properties. The beauty of the Carlyle is its age and one must be able to appreciate its beauty and charm. I was looking forward to staying here but it fell a bit short.

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“Beautiful hotel still neglecting a key feature for many—the fitness center.”

Beautiful renovation of guest rooms, but still lacking in fitness space. Don’t usually focus on the gym at a luxury hotel because they are usually very good to excellent. The Carlyle’s is woeful and is exactly as it was 8-9 years ago when I noticed it was aging poorly. Having heard that the hot... more

Beautiful renovation of guest rooms, but still lacking in fitness space. Don’t usually focus on the gym at a luxury hotel because they are usually very good to excellent. The Carlyle’s is woeful and is exactly as it was 8-9 years ago when I noticed it was aging poorly. Having heard that the hotel is attracting younger patrons I assumed the workout facility would have been improved. To the contrary, same equipment (save for one new stationary bike) and one bike that’s been removed. You may not choose a NYC hotel based on the gym but since working out while away from home is essential for many people, Carlyle had better step up its game. Diagonally across the street is the Mark Hotel, another Amex FHR and five-star property. Their amenities rival the Carlyle and have a La Palestra-like workout facility. Sad thing is, Carlyle could have the same for very little investment in the same space. Just have an expert come in and fit it out properly. This is just my two cents as a fan of the classic charm of the Carlyle. But overlooking a key amenity in 2024 is a sure way to avoid repeat customers between 25-40+.

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“Amazing Hotel and Rooms. One Terrible Front Desk Personnel.”

I'm always biased to stay at Rosewood properties when there is one in the city I'm visiting. I've stayed in 4 other locations and everything has been impeccable and will continue to do so, but sadly, never at The Carlyle property again. Freddie, at the front desk, made us feel like we were not w... more

I'm always biased to stay at Rosewood properties when there is one in the city I'm visiting. I've stayed in 4 other locations and everything has been impeccable and will continue to do so, but sadly, never at The Carlyle property again. Freddie, at the front desk, made us feel like we were not welcome. We arrived from a red-eye flight and our room was not ready at 7 am, which we COMPLETELY understand, I was not expecting it to be, but when I asked if it was possible to get a room to refresh or the room a little earlier, she said: Well, you should've booked the night before, the "cheaper" rooms are not available, I can't do anything for you until 3 PM. We went to have breakfast, walked around the city, came back at 1 PM, and as soon as she saw me walking to the front desk, shouted to her boss: It's not ready, it's not ready. Mustafa, her boss, was extremely attentive and told us he'll have our room ready soon. Came back at 1:45, she saw us come in, went out of the front desk to the entrance of the hotel to tell us our room wasn't ready with the worst attitude I've ever received in a property, let alone a $1000 plus a night one. We ignored her, asked for Mustafa, which informed us our room was READY!! She wanted us to leave again before he came back to tell us it was ready. UNBELIEVABLE and UNACCEPTABLE. The history of this hotel deserves better than this. Everyone else: Mustafa, Ernesto, Anton and many others, were extremely attentive, apologetic for their co-worker and amazing humans. Room was extremely well clean, bed was amazing and has a shower you never want to get out of. Unfortunately, with so many other great options in New York, I will not be staying at The Carlyle again.

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“Disappointed in what is meant to be a New York icon.”

My husband and I are staying at the Carlyle, we chose it over some of the other hotels we frequent when we are in New York because of its history and reputation. The staff in general have been excellent; friendly, welcoming, and helpful. The rooms are comfortable, especially the beds. We had one ... more

My husband and I are staying at the Carlyle, we chose it over some of the other hotels we frequent when we are in New York because of its history and reputation. The staff in general have been excellent; friendly, welcoming, and helpful. The rooms are comfortable, especially the beds. We had one overlooking Madison Avenue and the decor was lovely, although the blinds in our room were stained on the sides and one had come out of its track. That said, when we checked in we were informed the gym was under construction and given the option to use the Equinox which is a 15 minute walk away. Having used it twice (and done the walk in the pouring rain) when my husband mentioned to the front desk staff his disappointment in the situation the response was 'Well we don't charge for the gym here, it's free.' Nothing about this place is free. There isn't a separate charge for the lights either, all of these things are included in the price and it's one of the most expensive in Manhattan. I booked a massage appointment, and the therapist Linda was very good. But again, that was under construction so they've set up makeshift therapy rooms in some of the hotel's suites. To get from the 'reception' to the therapy room, you have to walk through jackhammering. Not exactly the most of relaxing experiences. And the treatments are limited to massages and facials, the showers are out of use and there aren't even any slippers. The hair salon staff I had were all very good, particularly Theresa, and I am pleased with the results. My appointment was at the end of the day, though, and it was clear the manager wanted everyone to finish up. We are here for a relaxing break and would not have booked this hotel if we had known about the construction. There is nothing on the website telling people about the state of the amenities and the hotel is not offering guests any discounts on their stay or the spa treatments - it's still full Carlyle-level pricing. I ordered room serivce one night. I had to be put on hold and then wait for them to ring me back. The order took 45 minutes which isn't out of the ordinary for a big hotel, but I would describe the food as average. We went to the bar for the first time tonight and it has a nice vibe with live piano. The service at the restaurant was impeccable, I had to send my mocktail back because the mint was so wilted but it was returned fresh and was delicious, as was the food. We often stay at the Rosewood in Lonon, but overall this one has been a disappointment. Not sure I'd be rushing back.

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