Tba Nyc Times Square

“Excellent service by Yari”

I’ve been staying at this hotel often recently due to great location from the LIRR. Makes the commute from JFK so much easier and fast into Manhattan. I had a fantastic experience checking in at the hotel, thanks to Yari's exceptional service. Noticing that I was a bit warm from the weather, she… more

I’ve been staying at this hotel often recently due to great location from the LIRR. Makes the commute from JFK so much easier and fast into Manhattan. I had a fantastic experience checking in at the hotel, thanks to Yari's exceptional service. Noticing that I was a bit warm from the weather, she went above and beyond by bringing me a cup of ice from the bar. Her thoughtfulness and attention to detail made my stay start off on the right foot. Thank you, Yari!!

less

“Insanely bad shower design”

Overall, this room was great! Quiet, clean, sufficient amenities, efficient HVAC, blackout window shade. If I were in charge, I'd include a comfortable chair (instead of a very low, hard bench/couch and a chair about the size quality of a hotel conference room chair). I would also include a brighte… more

Overall, this room was great! Quiet, clean, sufficient amenities, efficient HVAC, blackout window shade. If I were in charge, I'd include a comfortable chair (instead of a very low, hard bench/couch and a chair about the size quality of a hotel conference room chair). I would also include a brighter bedside reading light. Staff were very friendly from the moment I walked in. (Note: to get ice, carry your bucket to the front desk, and they will go fill it at the restaurant.) I am motivated to write this review because of my experience with the shower. The floor of the bathroom is one continuous expanse of tile. There is no "lip" or barrier at all between the shower and the rest of the room. This might work if the shower floor were sufficiently sloped, and/or the drain sufficiently large, to drain off the shower flow. No such luck. The water simply seeped out of the shower area toward the main bedroom. Fortunately, there was a lip between the bathroom and the bedroom, or else the bedroom too would have been awash with shower water. See the photos for details. If you do stay here, I recommend asking housekeeping for extra towels. (There was actually a linen closet open on my floor, and if I had known how bad the water flow was going to be, I could have "stolen" enough to create a wall at the mouth of the shower.) I mean, go ahead and stack several towels in the shower opening, so that hopefully everything gets sopped up right at that point. As it was, I used the provided bath mat at the opening to the shower, thinking it would sop up any overflow. Not nearly enough. I have noticed a trend in which hotel room designers seem anxious to make a "design statement" by completely impractical features. One manifestation of this in high-end hotels is removing all the towel bars (replacing them with a hook if you're lucky). This room did have one towel bar and a hook, so that's fine, but I'm just saying it's "designers vs. guests" in too many cases. This shower design is an example. I just can't believe that the business's owners let designers walk all over them like this. Nobody was brave enough to say, "put a lip at the mouth of the shower!" (If nothing else, I would have expected the risk management team to veto this design, because there are bound to be people slipping in the pools of standing water.)

less

“Ok-ish rooms, cust services not so ok”

Rooms are small, toilet door issues are indeed well reported already by other reviewers. Cleanliness is a concern, couch and chair in the room are filthy and stained, no way I could use them. Housekeeping cannot be reached as there is no services directory in-room. Call front desk and a sharp tongu… more

Rooms are small, toilet door issues are indeed well reported already by other reviewers. Cleanliness is a concern, couch and chair in the room are filthy and stained, no way I could use them. Housekeeping cannot be reached as there is no services directory in-room. Call front desk and a sharp tongued African american lady will blame you for HK not visiting your room as you "probably" didn't leave your room when she came by. Coffee pods in room no good, 7-11 coffee much better. Ok for a short stay if nothing else available. Not coming back.

less