Sheraton New York Times Square Hotel

“A little tired but good value & great location”

Stayed here with family for our first trip to NYC. The hotel is in an excellent location, directly on 7th Ave between Times Square and Central Park with both being about a 10min walk. Price wise the hotel was very good value given the time of the year and it was very busy. The rooms we found were… more

Stayed here with family for our first trip to NYC. The hotel is in an excellent location, directly on 7th Ave between Times Square and Central Park with both being about a 10min walk. Price wise the hotel was very good value given the time of the year and it was very busy. The rooms we found were a little small for four people but they were functional. Breakfast was challenging most days due to how busy the hotel was and on one day we had to queue for nearly 30mins for a table. Other days were not this long but once in the breakfast options were good, with hot and cold buffet options. On our last day we checked out but had a few hrs before our flight so left our bags with the hotel to go and explore but found they charged for this per bag. A bit annoying but maybe this is common for NYC. Overall the hotel is a little dated but if you are looking for a reasonable accommodation in a great location then I would recommend.

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“Satisfactory”

This is a very large and very busy hotel. I recall staying here many years ago and since then they have renovated the rooms. But the rooms couldn't be enlarged so they are still small even though I had a premium room. The bathroom is very small and only large enough for one person. My room had … more

This is a very large and very busy hotel. I recall staying here many years ago and since then they have renovated the rooms. But the rooms couldn't be enlarged so they are still small even though I had a premium room. The bathroom is very small and only large enough for one person. My room had only a shower and not a tub. The room itself was clean and well kept up. The lobby isn't anything spectacular, pretty plain, but large enough for the crowd of people. I checked in on Friday night after Thanksgiving and there was quite a long line. But I have elite status with Marriott so there was a separate line which had only two parties ahead of me when I joined the line. The lobby has a bar/restaurant in the evening which doubles as a "fake" Starbucks from early morning till 3PM. Since it isn't a real Starbucks, not all the special coffees are offered and the food is from an unknown source. If you don't go early, the food selection will be rather limited although the Breakfast Sandwich isn't anything to crow about! Ha! The food in the evening is decent. There is also a Breakfast restaurant called Harmon Market. I didn't eat here because I thought the pricing a bit outrageous. $38 for a buffet which didn't seem very extensive, no special egg dishes or pancakes offered. But I didn't enter to see the selection. One thing to know, to all food bills sales tax and a 15% service charge will be added to your bill. That makes the buffet close to $50!! Go to Carnegie Diner or somewhere. Destination Fee: A mandatory $30 per night fee is added to your bill. But part of this fee includes a $30 credit for purchases made at the "fake" Starbucks or bar/restaurant and the Harmon Market. But be aware, the credit is available on a daily basis and if not used on that day, you lose it. It cannot be carried over. So if you arrive on your first night at say 11PM, you will get charged the $30 fee but there is nothing open any more to get your $30 credit. Purchases made at the small gift shop do not count toward the credit. I have read many negative reviews and comments for this hotel even some calling it a "dump"! I consider it to be a 3* hotel which is quite adequate. Many reviews and comments mention rude reception clerks, slow elevators (20 minute wait) and dirty linens. I experienced none of that. I would say the service is good but nothing exceptional.

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