New York Marriott At The Brooklyn Bridge

“Staff and experience every hotel should strive to achieve”

The hotel checks all the boxes, great location, reasonable price for NYC, and good amenities. But, what separates this hotel from the others is the people. If you need a good conversation talk to Candis, Beverly,or Melissa at the front desk. If you need some real talk life advice talk to Cheryl. If… more

The hotel checks all the boxes, great location, reasonable price for NYC, and good amenities. But, what separates this hotel from the others is the people. If you need a good conversation talk to Candis, Beverly,or Melissa at the front desk. If you need some real talk life advice talk to Cheryl. If you want to talk the Knicks or Jets talk to Ayman or Jeff (But together you get some good arguments). If you want to talk Yankees and get some good recommendations talk to Nick out front. If you want impeccable service and some creative minds bellman Erickson, Josh, and Peterson have you covered. Oh, and I can't forget about Mr.Marriott himself Nelson. He is the hardest worker in NYC and the character to follow. If you want to learn about real, gritty New York City over the past decades talk to Donald in the M lounge. If you want to know about what's going on in Brooklyn and the hotel talk to Nas and Hakim of the security team. If you need last second reservations Harriet works magic. Lastly, if you're tired and don't want to talk to anyone they respect that too. If you're staying at this hotel for a night or two you may only interact with one of two of these folks but know that every staff member is professional, respectful, and has a lot of character. Yes, I stayed at this hotel for a year, but I had choices. My work would have paid for dozens of hotels across NYC, and I never considered going anywhere else.

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“Ophelia was great!”

I stayed at this hotel when it first opened, and it was it was nice to return. It is difficult to arrive at rush hour. Check in was tough as even with three agents, the line was at 8-10 guest waiting. My wife handled check in and it seemed to take forever. We received food coupons which had to be l… more

I stayed at this hotel when it first opened, and it was it was nice to return. It is difficult to arrive at rush hour. Check in was tough as even with three agents, the line was at 8-10 guest waiting. My wife handled check in and it seemed to take forever. We received food coupons which had to be logged into a notebook for control purposes I assume. This made for a painfully slow process. There was no M-Lounge activity with a booked to capacity hotel. What are you saving it for? This led to more coupons and vouchers which had to be logged. The bellman that took us to our room was great. Ophelia, our housekeeper was awesome. She was cute as a button, a mother of four, and a 10 year employee of the hotel. I would be proud to have her on my team. The breakfast offering is a big disappointment. The line to get a cup of coffee was frustrating for all. I was looking forward to a nice hot breakfast and ended up having a bagel while sitting in the lobby. I most likely will not return for this reason. For me a hotel stay needs to be more than a bed, four walls and a long line for coffee. It seems as much of the hotel has been value engineered when it comes to service. I seek a total hotel experience which this was not. Not to be too harsh though, the hotel is well maintained and comfortable with an experienced staff. A solid four rating.

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“Less than ideal weekend stay”

Very underwhelming experience staying here on a weekend. The front desk people were not very friendly and were less than helpful at check in. The room was okay but lighting was not good and several bulbs were burned out. Although I have lifetime Platinum Elite status, it was totally worthless here… more

Very underwhelming experience staying here on a weekend. The front desk people were not very friendly and were less than helpful at check in. The room was okay but lighting was not good and several bulbs were burned out. Although I have lifetime Platinum Elite status, it was totally worthless here. Firstly the MClub is closed on weekends until Sunday evening. Secondly no places in the hotel are open for the breakfast that is supposed to be provided to those with Platinum or Titanium status so we were given a $30 voucher that could only be spent at a “grab & go” set up at the bar. To add insult to injury, the mandatory “Resort Fee” yielded us an additional $30 food voucher that was only spendable at the same substandard “grab & go” set up. Next time we go to Brooklyn, we will stay certainly stay someplace else.

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