New York Marriott At The Brooklyn Bridge

“Good location and great customer service”

Visiting NYC for Christmas so the location is great. The rooms are a good size for NYC and are clean. The front desk staff are very friendly and helpful; however they are wearing coats at the front desk because it is so cold in the lobby area. Marriott you really need to fix this and not have the s… more

Visiting NYC for Christmas so the location is great. The rooms are a good size for NYC and are clean. The front desk staff are very friendly and helpful; however they are wearing coats at the front desk because it is so cold in the lobby area. Marriott you really need to fix this and not have the staff working in this condition.

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“Nice hotel but dated rooms”

Very nice hotel, great restaurant and nice small/quick breakfast options, great location by the subway… but charging $600+ per night for these rooms is obscene. Extremely dated, like something you would expect from an older Holiday Inn. Admittedly I’m a bit of a hotel snob and I understand it’s the… more

Very nice hotel, great restaurant and nice small/quick breakfast options, great location by the subway… but charging $600+ per night for these rooms is obscene. Extremely dated, like something you would expect from an older Holiday Inn. Admittedly I’m a bit of a hotel snob and I understand it’s the season so rates and availability are affected, but I don’t know how they justify the cost here. The room was clean but: the beds are the smallest “double” beds I’ve ever seen (likely just a twin+, it was comical), outlet covers hanging off the wall, the towel holder on the bathroom door almost falling off, the sink was cracked, the water was brown when starting the shower (probably just rusty on the spout and hadn’t been run in a bit or whatever), no outlets by the beds except in between them or on the lamp, the mini fridge was so mini that it held maybe 2-3 bottles of water and didn’t even get cold, no chair to sit on (just the beds and a bench by the window) even though there’s plenty of space, the drapes don’t close completely/move on the track, and the deadbolt on the door didn’t work. The block did but if I had been traveling alone I wouldn’t have felt totally safe with just that. I would stay elsewhere next time but the good definitely outweighs the bad. The rooms just need to be brought current but, for as much as you’re in it, this might not be as important to some. TL;DR - Pros- the rooms are spacious and clean, all of the staff was so kind and helpful, from check in to front door/valet to housekeeping, the restaurant was nice and the food was good. $30 credit each day to use in the restaurant or market. Cons- the rooms are very dated, no room service, expensive.

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