New York Hilton Midtown

“Great location but unhelpful reception staff and atrocious lifts”

This was booked for 4 x adults sharing a room for 4 x nights. Check in wait time was 45 mins and when we finally got to the desk there was a sign saying $400 will be taken from a card. We were not aware of this, we were aware of the $35 per day charge but not this plus it was not put on hold unti… more

This was booked for 4 x adults sharing a room for 4 x nights. Check in wait time was 45 mins and when we finally got to the desk there was a sign saying $400 will be taken from a card. We were not aware of this, we were aware of the $35 per day charge but not this plus it was not put on hold until check out and it was taken straight away from the bank. We were also not told that the $35 could be used as credit in some parts of the hotel - I only knew this as I had done my research. Check in was rushed and not a pleasant experience. We were then given our key with no instructions on where breakfast is served (it was included on our booking) so the first morning ended up queuing in the wrong place and then had to abort having breakfast as we had an attraction booking elsewhere and we would have been to late for it otherwise. Thankfully when we did have the breakfast it was free as I would not have been happy paying $45 for it We assumed WiFi was free but on finally getting to the room after a 20 min wait for a lift it tried to charge us for WiFi. We then had to go back down to reception to query this and was met by a very rude receptionist who said she would be with us in a minute which was fine so we waited there only for her then to look up and so "well stand away from the counter then". We were then called over by a male receptionist who was more interested in looking at his computer ignoring us rather than asking us what the query was. We were then told how to get the free WiFi so why was this not given to us at check-in. Our shower only worked infrequently and when it did it would be lukewarm and then just stop. We had a room for 4 x adults but would only every be left towels for 3 x people. The $5 charge for looking after bags is also something I have never come across in my 55 years of travelling the world and this is per bag so our suitcase and hand luggage came to $35 for our group Don't be fooled by a lot of the 5* reviews from people with only 1 x contribution who conveniently mention "excellent" staff by their names - I suspect these are not genuine reviews. The only great thing about this hotel was the location - there are plenty of brilliant hotels in New York but unfortunately this is not one of them. I have never used Hilton before and actually have a booking for Orlando in July with Hilton but I will now be changing this as it is not a brand I look favourably on.

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“Shocking”

We were forced to buy Hilton Grand Vacation Club Membership and they are keep sending bills to pay for their maintenance. Shocking !! One day of our holiday was wasted by them having meeting with us and not allowing us to leave the meeting without signing the contract to purchase. The expense of th… more

We were forced to buy Hilton Grand Vacation Club Membership and they are keep sending bills to pay for their maintenance. Shocking !! One day of our holiday was wasted by them having meeting with us and not allowing us to leave the meeting without signing the contract to purchase. The expense of this contract is beyond our earning. We were tricked by the Hilton Hotel !!

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“Property doesn't meet Hilton standards”

We chose the midtown Hilton because of the location, so close to all the major attractions, all within walking distance. But, this property is in need of some serious updating. In our room, there was wallpaper peeling, the drawers on the night stand would not stay closed, the shower leaked at the b… more

We chose the midtown Hilton because of the location, so close to all the major attractions, all within walking distance. But, this property is in need of some serious updating. In our room, there was wallpaper peeling, the drawers on the night stand would not stay closed, the shower leaked at the bottom of the door, creating a slip hazard the first time it was used. The lobby was nice, ressturant was good. One big thing I was disapointed in was NO coffee maker or fridge in the room, very disapointing for a Hilton property.

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