Loews Regency New York Hotel

“A great five days in New York!”

The Regency is my “go to” hotel in New York. My father started the tradition and I have followed suit ever since. Great and comfortable accommodations, very friendly and professional staff. The bar/dining room is cozy with just the right amount o energy. I can’t say enough about Lubna at the Conci… more

The Regency is my “go to” hotel in New York. My father started the tradition and I have followed suit ever since. Great and comfortable accommodations, very friendly and professional staff. The bar/dining room is cozy with just the right amount o energy. I can’t say enough about Lubna at the Concierge Desk. We had a couple of phone conversations days prior to my arrival and she suggested and then worked her magic to arrange for two perfect plays to take in during my stay. While at the hotel, she really listened and got what I was looking for in restaurants as far as food and most importantly,atmosphere, and laid out the perfect game plan for each night. She truly knows her stuff and is professional, accommodating, friendly and fun!

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“Great visit!”

The hotel is in a great location, near many shops and restaurants. Check in is easy and friendly. There is excellent security and need key for elevator to go to your floor. Room was large and quiet. Excellent sleep. Excellent water pressure in shower. Didn't try out the bar or restaurant but … more

The hotel is in a great location, near many shops and restaurants. Check in is easy and friendly. There is excellent security and need key for elevator to go to your floor. Room was large and quiet. Excellent sleep. Excellent water pressure in shower. Didn't try out the bar or restaurant but looked fun- next visit. Excellent hotel.

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“Clean but incompetent service at silly prices”

High end high price bad but friendly service There for a wedding with family Checked in my room ready son and granddaughter wanted to be in same floor . If we wait an hour or two to clean room they will do Two hours later they on 3 rd floor me on fifth Normally not a problem but keys are floor s… more

High end high price bad but friendly service There for a wedding with family Checked in my room ready son and granddaughter wanted to be in same floor . If we wait an hour or two to clean room they will do Two hours later they on 3 rd floor me on fifth Normally not a problem but keys are floor specific for elevator. Inconvenient Checked out the next day checked bags went to lunch caught a taxi to stop and pick up bags. Unfortunately bags tickets not marked with id. So have to go into storeroom and sort through bags to find ours ? Are you kidding ? $ 500-1000 dollar a night hotel ? Really Bathtub in daughters room not working and some noise issues from pipes all night . Stay elsewhere unless you have a masochistic wish

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“Nice, But..”

The hotel location is wonderful and the hotel itself is wonderful. Rooms are spacious. The opportunities are in the service - and for the price, just dont add up to the hotel being “worth it”. In short - it doesnt seem as if the leader of this building/team has experienced the collective service… more

The hotel location is wonderful and the hotel itself is wonderful. Rooms are spacious. The opportunities are in the service - and for the price, just dont add up to the hotel being “worth it”. In short - it doesnt seem as if the leader of this building/team has experienced the collective service the staff provides. Examples: 1. At check-in, all of the front desk staff were on phones (no worries). When done, the staff at the desk in front of me chose to talk to each other without even so much as eye contact towards me. This lasted a few long and awkward seconds and then i was asked to approach the desk. 2. My room was not ready. No worries. They would hold my bag and then let me know when the room was ready. They never let me know. 3. I ordered breakfast in the room. I left to explore the city, i returned mid afternoon. The room was cleaned, sheets changed, breakfast table still there. 4. I requested late checkout (4pm as a benefit of booking through Amex). I had a do not disturb sign on the door. The cleaning staff knocked on the door around noon and again around 2pm. Both times i was napping. When i left the room, staff did say have a good day and seemed more concerned about whether i was checking out. 5. There’s a well stocked mini bar in the room. There’s wine in this mini bar. There are no glasses in the room. 6. There’s one full length mirror in the room. There is furniture in front of the room. All small details that individually don’t ruin anything, but it just seems as if the hotel hasn’t experienced it from the standpoint of a customer. I hope this changes as the location and facility are beautiful. But at its current price, there are too many other options in NYC. The believe you have Victor (older black man, curly gray hair?) down at front desk. He was the best service in this

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