Laguardia Plaza Hotel

“**Review of LaGuardia Plaza Hotel**”

My recent stay at LaGuardia Plaza Hotel was generally positive, with a few notable strengths and some minor drawbacks. The hotel shines with its spacious and clean rooms, though I noted that the shower cubicle floor could use a bit more attention. The proximity to the airport is a major plus, enh... more

My recent stay at LaGuardia Plaza Hotel was generally positive, with a few notable strengths and some minor drawbacks. The hotel shines with its spacious and clean rooms, though I noted that the shower cubicle floor could use a bit more attention. The proximity to the airport is a major plus, enhanced by a reliable shuttle service that arrives within 15 to 30 minutes after calling, along with a complimentary shuttle to the subway for city explorations. The hotel staff were friendly and added a welcoming touch to the experience. Although I didn’t dine in-house, having access to a good selection of meals via nearby Uber Eats was convenient. However, a notable discomfort was the pillows provided in the rooms. They were too big and hard, which might be a drawback for guests who prefer softer, smaller pillows for a good night’s sleep. Overall, LaGuardia Plaza Hotel offers a good stay with excellent room size and convenient transport options, making it suitable for both short and longer visits, despite the need for minor improvements in room amenities and cleanliness.

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“Wknd planning”

We came for my daughter’s commencement. There are few things that was not expected from Hilton hotels . Very poor quality, there was no safety locker in the room , hot water in shower took time to maneuver. The best part of the hotel is shuttle ride to and from airport . Front desk helped to get... more

We came for my daughter’s commencement. There are few things that was not expected from Hilton hotels . Very poor quality, there was no safety locker in the room , hot water in shower took time to maneuver. The best part of the hotel is shuttle ride to and from airport . Front desk helped to get taxi .

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“So wanted to give this hotel a 5”

The lobby area was beautiful and both rooms I stayed in were very clean and spacious for NY. Unfortunately the first room had no working AC. I called the front desk and requested it be fixed while I was gone to work. I stopped by the desk, prior to leaving for the day, to ensure I wouldn’t return... more

The lobby area was beautiful and both rooms I stayed in were very clean and spacious for NY. Unfortunately the first room had no working AC. I called the front desk and requested it be fixed while I was gone to work. I stopped by the desk, prior to leaving for the day, to ensure I wouldn’t return to the very hot room. Came back and the room was 78 degrees and nobody had been in to repair. I understand things break. I don’t understand not responding to guest requests. The front desk, in all my dealings with them seemed disinterested at best with the exception of the woman man who immediately moved me to another room after my return from work. Wish I had gotten her name. Friendly and helpful. The others were not. Not rude just made it seem as if guests were a nuisance. I spoke with Effie, the GM. She was very kind and also helpful when I expressed my concerns about the lack of response to the situation. I decided to extend my stay because the location was perfect and I truly find it to be a nice place. I was quoted a rate for my last 4 nights. I received the bill after checking out and the rate is anywhere from 60-150 more per night than I was quoted. I specifically asked the guy if the rate of $209 was the rate for each additional night and was told yes. Very disappointing. His female co-worker was hanging all over him though and perhaps he was distracted. This was on the overnight shift. I understand things get boring but you are there to do a job…accurately. All in all, if you don’t have a problem that requires maintenance and don’t have to interact with the front desk, it’s a beautiful hotel. I do want to mention that the housekeeping staff was wonderful! Friendly, helpful and smiling.

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“It's fine.”

I stayed here because it was a "host hotel" for the Westminster Dog Show. A friend had a great stay here last year, and the hotel was on the shuttle bus line for the show, so I decided to stay this year. When I first walked in to my room, I noticed the window was open 2 or 3 inches. It didn't ... more

I stayed here because it was a "host hotel" for the Westminster Dog Show. A friend had a great stay here last year, and the hotel was on the shuttle bus line for the show, so I decided to stay this year. When I first walked in to my room, I noticed the window was open 2 or 3 inches. It didn't occur to me that most hotel windows don't open, rather I wondered if housekeeping had left it open for a reason... The room was clean enough and seemed fine. I used the bathroom, and the toilet didn't seem to flush properly. (As it turned out, it hadn't flushed at all!) My travel partner arrived several hours later, and when she used the toilet we found it wasn't flushing properly. The next morning, my friend told me that she'd had to reach into the tank to flush the bowl in the overnight hours, as the chain had come off. We were headed out early and I stopped at the front desk to report the toilet issue. We returned to the room around 5pm and found the toilet still wasn't right. We reported it again, and went to dinner. Upon our return to the room after dinner, we were hit in the face with the smell of sewage. We called the front desk, and they gave us a different room, and coupons for breakfast. We moved to the new room, which had a nice view of NYC and the toilet worked! The window of this room opened, as well. It was surprising to see how wide it opened, but I was ultimately grateful for that. The thermostat was set to 65 degrees, but the room was 74 degrees. I couldn't get the temp of the room down, except by opening the window. The temperature of the water in the shower was very difficult to adjust. My friend took a cold shower... I found that the knob needed to be turned a full 360 degrees around to find the warm water... and then it took a while to warm up. On Sunday, we decided to use the breakfast coupons for the $25 buffet breakast. The "scrambled eggs" appeared to be powdered eggs. The bacon tasted greasy and fatty. The breakfast casserole was firm and unpleasant. The waffle maker was a nice option, but the resulting waffles were rather bland (and there was "pancake syrup" -- corn syrup with maple flavoring). The coffee wasn't good, either. We both ended up having yogurt. The meal was definitely not worth the price. The hotel bar/restaurant was overwhelmed each night. The hotel was sold out for the dog show, and many of the exhibitors didn't want to go out for meals. Plus, the only way to watch the dog show (on Fox Sports 1) was to go to watch in the bar... this channel was not available in our rooms. We ordered food to be delivered, and I needed to get some silverware or plastic ware from the bar... The bartender barely had a second to even notice I was standing there, never mind hand me silverware. There is a parking lot on site, but there is no elevator. My business partner has trouble with stairs and we had to park on the upper level and walk down. There is no accessible handicapped parking in front of the building... The only accessible spots were in the parking garage. (There were a couple of handicap spots in front of the sister hotel, the Hampton Inn...) We ended up having breakfast the last morning in another hotel, across the street. The price was less and the food was vastly better. The week before I checked in, I learned that the hotel had recently become a part of the Hilton chain. While I was waiting for the shuttle back to the airport, I saw several men walking thru the lobby, talking about this change and that... I approached and learned that one of the men is the facilities manager. I shared with him all of the issues we'd had during our stay, and he assured me that the bathrooms are the first priority for the renovation that would be done in the next year. While the staff was pleasant, it was disappointing that I needed to spend so much time talking to them.

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