Jw Marriott Essex House New York

“A special treat for my 60th birthday”

What an amazing experience for my one night at the Essex house. In New York celebrate my 60th birthday. The hotel was able to check me in at noon and provide me with a room with a view of Central Park. The room comes with tickets to the zoo and the resort fee is really just a credit. I got back f... more

What an amazing experience for my one night at the Essex house. In New York celebrate my 60th birthday. The hotel was able to check me in at noon and provide me with a room with a view of Central Park. The room comes with tickets to the zoo and the resort fee is really just a credit. I got back from my dinner with friends and a birthday piece of cake and a bottle of champagne. We’re waiting for me in my room. in the morning coffee service was prompt and delicious. The awesome executive lounge attendant provided me with it to go container because I had to catch a train and I was able to take my lox and bagels and fruit with me for the trip home. Definitely plan on going back to this amazing hotel.

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“Best luxury Hotel in Midtown Manhattan”

This is a premium hotel venue in the Bonvoy family. The hotel was an incredibly wonderful experience. The location is perfect on Central Park South in Midtown Manhattan in walking distance of shopping and many excellent restaurants. We booked this trip for Mother’s Day as well as for my wife’s bi... more

This is a premium hotel venue in the Bonvoy family. The hotel was an incredibly wonderful experience. The location is perfect on Central Park South in Midtown Manhattan in walking distance of shopping and many excellent restaurants. We booked this trip for Mother’s Day as well as for my wife’s birthday. Upon arrival to the upgraded suite room, there were a dozen pink roses on the table in the family room area as well as fresh baked goods and soft drink refreshments. The room was extremely spacious and accommodated us very well. The bed was incredibly comfortable, and there was plenty of rooms for u packing our items. The TVs were new and had very high resolution pictures and good selection of channels. The Executive Lounge had a daily complementary brunch that was excellent! Every single staff member that we encountered was very friendly and gave exceptional customer service. Nell service was quick and efficient. I highly recommend the JW Marriott Essex House as the go to place to stay in Manhattan!

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“beautiful, old, elegant hotel but something lacking in service; wonderful location ”

The location of this hotel is top-notch: in midtown Manhattan on Central Park South. This is an old, elegant facility. What could go wrong: the service was not consistent with the graceful physical attributes nor with the prices being charged. The ice machine on my floor was not working. I had ... more

The location of this hotel is top-notch: in midtown Manhattan on Central Park South. This is an old, elegant facility. What could go wrong: the service was not consistent with the graceful physical attributes nor with the prices being charged. The ice machine on my floor was not working. I had to call maintenance to get the window curtain in my room fixed. When I first arrived, there was a room service dining table in the hallway. A day later, the table was still there with the food decaying. On my second day, it was finally gone. Many employees had walked up and down the hallway but somehow failed to remove the table for 2 days. On my last day, I was woken up by a cleaning staff member asking at what time I was going to check out. I found this odd, because I was not near the checkout time (in addition, being a Platinum Marriott member, I am guaranteed a late check out). There was a billing problem with the mini-bar, I had not accessed it but was still charged for this (I called when I got home and had this error corrected). On the positive side, the hotel entryway is attractive, indicative of an elegant building. The hotel placed a mini-refrigerator in my room at no extra cost. I had access to the executive lounge, being a Platinum member. The breakfast selection was good. They had fresh fruit, though limited. I noticed there were no alternative protein sources (e.g., impossible Foods, Beyond Meat). I was surprised to see that this hotel still promotes the New York Tiimes. Copies were made available to guests throughout the building.

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“Mean to say the least.”

Of course, there is the view. Of course, the big apple has lost it all regarding affordable rates when it comes to be anywhere near Central Park or having even the slightest view on it. From this point, Essex house remains a must : full frontal view, unobstructed, first row on CP and located on o... more

Of course, there is the view. Of course, the big apple has lost it all regarding affordable rates when it comes to be anywhere near Central Park or having even the slightest view on it. From this point, Essex house remains a must : full frontal view, unobstructed, first row on CP and located on one of if not the best corners of NY. But does this extraordinary location, associated to relatively low prices compared to concurrents (eg Mandarin Oriental) authorize to cut on things like cleanliness, service and breakfast to the point that guests can feel like in an empty shell that once was, regarding it's architecture, the volumes, the decoration and the location, a true luxury hotel, but which reflects more a 4 star mid range place right now. I do not think so. Of course each and every hotel in New York has to struggle to exist but being part of an international brand, we found that the state in which we found our room was a disgrace for what should reflect what the brand make's best. Every hotel can fade a little bit with age mainly those having to face rapid guests turnover in big cities but for God's sake, maintenance must be kept as good as it can : dusty surfaces and carpet or furniture stains are not a point we should even be discussing of in this category of hotels. Come on Marriott, you can do better !

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