Homewood Suites By Hilton New York Midtown Manhattan Times Square South

“**The Best Hotel Experience in NYC!**”

As an annual visitor to New York City, I’ve had my fair share of hotel experiences near Times Square, but none have captivated me quite like the Homewood Suites Midtown Manhattan. Nestled in an ideal location, it’s a stone's throw away from the bustling train station and the iconic Madison Square G… more

As an annual visitor to New York City, I’ve had my fair share of hotel experiences near Times Square, but none have captivated me quite like the Homewood Suites Midtown Manhattan. Nestled in an ideal location, it’s a stone's throw away from the bustling train station and the iconic Madison Square Garden, making it perfect for exploring the vibrant city. Upon entering the hotel, I was immediately enveloped in a warm and welcoming ambiance. Every team member I interacted with radiated friendliness and professionalism, especially Gigi and Donnaven at the front desk. Their attention to detail and genuine hospitality made me feel right at home. My room was nothing short of immaculate, thoughtfully designed to maximize the limited New York space. It had every amenity I could wish for and more! The bathroom was very spacious, providing a comfortable area to refresh. The kitchen came fully equipped with all the essentials for whipping up a meal, and the bed—oh, the bed!—felt like sleeping on a cloud, offering unparalleled comfort after a long day of sightseeing. To top it all off, the hotel provided a delightful complimentary breakfast that changed daily, featuring an array of fresh and delicious options. The breakfast area was always pristine, thanks in part to the diligent staff. A special shoutout to Justin (who I believe spells it Justten); he was not only polite but also consistently checked in to ensure I had everything I needed. The elevators were remarkably speedy; I hardly had to wait more than a minute, which is quite a rarity in NYC. Plus, the added security feature of needing to use my key card to access my floor gave me peace of mind. Overall, my experience at the Homewood Suites Midtown Manhattan far exceeded my expectations. I’m already looking forward to my next stay! Thank you! Anette Saalmann

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“Excellent hotel”

My family and I just spent 3 mights at this hotel and we had a great experience! Marc at the front desk was so kind and made sure we had an exceptional stay. Superior customer service, great location and breakfast every morning. Would highly recommend.

“Bad Start Good Ending”

We arrived early for check-in at about noon and were told by Jefferson that no rooms were available as check-in wasn't until 4 pm. He offered to hold our luggage until check-in which was great. We returned at about 2:30 pm and checked availability, still no room so we decided to wait in the lobby. … more

We arrived early for check-in at about noon and were told by Jefferson that no rooms were available as check-in wasn't until 4 pm. He offered to hold our luggage until check-in which was great. We returned at about 2:30 pm and checked availability, still no room so we decided to wait in the lobby. An employee named Jess came to speak with us and we had a great conversation. She rechecked availability and apologized for the wait. Being exhausted at this point I asked the ladies at the front desk when a room might be available. They looked at me as if I was an inconvenience for asking, mind you 4 ladies behind the desk and no customers waiting. About 3pm people began getting rooms and figured we'd be next. 3:30 still no room. A new couple comes in to check-in and guess what, they got their key and room, from the female employee who had been checking on my room. I was about to explode. Jefferson saw my face and quickly went to the desk, he came back with a key and apologies for the wait. I was prevented from Karening out by Jefferson and Jess's customer service in helping me keep control. I appreciate Jefferson and Jess as they were the only two employees who were cordial through out our stay. Suggestion to management, avoid having so many women gossiping behind the counter (I speak Spanish so knew what they were saying) when you have a lobby with aggravated and tired guests.

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