Holiday Inn Express - New York City Chelsea, An Ihg Hotel

“Brilliant hotel with 2 buts”

Really loved our stay here, reception staff were super friendly and helpful at all times, quality and standards of the rooms were good and larger than I expected so everything was great with the accommodation and check in and out. Only 2 lifts and one was broken for our entire stay, with 15 floors… more

Really loved our stay here, reception staff were super friendly and helpful at all times, quality and standards of the rooms were good and larger than I expected so everything was great with the accommodation and check in and out. Only 2 lifts and one was broken for our entire stay, with 15 floors and 18 rooms per floor it was torture waiting for a lift or trying to get in a lift due to queues, staff using it, full of laundry- should have been better Breakfast was a car crash each day, around 50 seats and a small area for hundreds of guests, the space was small and confined and the usual tourists sitting at tables forever instead of any courtesy to have breakfast and move on. I even saw a family walk in off the street and simply sat down and started having breakfast. The food quality was actually very good but the organisation is shambolic Still a good place to stay, just avoid breakfast

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“Clean, Comfortable and Close to Everything”

Our room (1 king) was clean and comfortable and also bigger than I anticipated it to be, considering other reviews stated they were very small. The size was perfect for 1 adult and 1 teen staying 2 nights in NYC. However, street noise was an issue. Luckily, the air vent in our bathroom was loud e… more

Our room (1 king) was clean and comfortable and also bigger than I anticipated it to be, considering other reviews stated they were very small. The size was perfect for 1 adult and 1 teen staying 2 nights in NYC. However, street noise was an issue. Luckily, the air vent in our bathroom was loud enough to drown out the noise and provide white noise needed for sleeping, so we kept the door open at night. The lobby is small, and not fancy but the staff is friendly and accommodating. The breakfast that is included with the room rate is basic, but with many hot and cold options and the food was pretty good. My daughter who doesn't like eggs or breakfast meat, actually liked them at this hotel. Expect a big crowd at breakfast, and being that the dining area is small, finding seating can be tough. The hotel is located just 4 min walk to the bus station (31st and 8th), and Madison Square garden, walking distance to many points of interest (we opted to walk to Chelsea Market and pier 57) and plenty of pubs and restaurants! My one only complaint is that the elevators are slow and often crowded. You may need to pass up a few before you get one with room for more!

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“Budget Accommodation but not so budget price ”

Easy to reach and we'll located within the City for all attractions. Room was a bit of a squeeze. Beds were comfortable but no winter duvet? Felt like a thin summer duvet. No extra blanket topper available?? Poor Window in room, can hear a nearby - sounds directly across at the back - Nightclub / R… more

Easy to reach and we'll located within the City for all attractions. Room was a bit of a squeeze. Beds were comfortable but no winter duvet? Felt like a thin summer duvet. No extra blanket topper available?? Poor Window in room, can hear a nearby - sounds directly across at the back - Nightclub / Rave ( very loud dance music until gone 4am on Sat and Sun Night). No heating in bathroom, not even a towel radiator ?? - it's December!! Good selection of cleaning products by Dove in bathroom. Plug for Bath did not work which was a shame after a long day exploring. Breakfast offer was pretty good but paper plates and plastic cutlery was let's it down a bit but understandably more cost effective. Hit and miss for a Coffee and cookie later in the day - only on Saturday afternoon did we get one?? Breakfast is very busy in such a small Restaurant area. Staff were professional but not overly Friendly.

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“Stealing deposit”

Our family stayed at this hotel 11.09.24 - 17.09.24. Nice rooms, simple breakfast, terrible old elevator that will get stuck multiple times. Besides that, there is one major thing that has changed our opinion about this hotel after our stay. During check-in, they suddenly wanted us to pay $150 p… more

Our family stayed at this hotel 11.09.24 - 17.09.24. Nice rooms, simple breakfast, terrible old elevator that will get stuck multiple times. Besides that, there is one major thing that has changed our opinion about this hotel after our stay. During check-in, they suddenly wanted us to pay $150 per room in deposit. We paid $450 total in deposits for three rooms and during check-out, the guy at the reception said we would get it back within 7 days or so. Today, the date is 20.10.24 and we still haven't received it back. And when we try to call the hotel, the "waiting music" just keeps playing forever and nobody picks up. No email exists. It is impossible to get in contact with this hotel and we are getting pretty frustrated - because a quick search on Google about IHG hotels in general about deposits also reveals that many customers are having problems getting their deposit back. What is going on, when will we get our deposit back? Are you seriously stealing deposits from your customers?

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