Hilton New York Times Square

“Some Things To Be Aware Of.”

We stayed at The Hilton Time Square for three nights. Couple of things everyone should know if you haven't heard are this: 1. The hotel is going through some renovations. Currently, there is no lounges or bars to relax in. No area to wait to relax or wait on friends or family. The reservation des... more

We stayed at The Hilton Time Square for three nights. Couple of things everyone should know if you haven't heard are this: 1. The hotel is going through some renovations. Currently, there is no lounges or bars to relax in. No area to wait to relax or wait on friends or family. The reservation desk is in a temporary location. 2. I tried to call the front desk, (having a problem with the in room safe) a couple of times, and they never answered. Had to go down there from the 26 floor and one of the guys that assisted with luggage help me solve the problem. 3. Look out for the Destination Charge. This was about $35.00 per day. 4. There are only two elevators from the reservation desk to the ground floor. When we were there, one was out of order. So be aware, long lines could be an issue when you want to leave the hotel. Now, this hotel is in a perfect location. Our room was very nice an updated and clean. The staff were all very friendly and courteous and generally wanted to assist you with any requests you may have. Now the question is, would we return to this hotel? The answer is yes, but, only when the renovations have been completed. There are many reasons why I choose a certain hotel to stay at, but I do give preference to the ones that have a lounge/bar area in the hotel.

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“Overall pleasant experience”

My family and I were booked on a cruise out of Manhattan and decided to head to NYC a day before to enjoy the city. As a Hilton Honors member, I had some points, so I decided to book the Hilton New York Times Square for the night. In route to NYC, I received a messaged advising that our room was ... more

My family and I were booked on a cruise out of Manhattan and decided to head to NYC a day before to enjoy the city. As a Hilton Honors member, I had some points, so I decided to book the Hilton New York Times Square for the night. In route to NYC, I received a messaged advising that our room was available earlier than promised. I was able to check-in and access the room without a key through the Hilton app, which was a big plus. Being able to head right to your room after a long day of travel is amazing. We booked the king corner studio suite, which was prefect for myself, my husband and my two teenage sons. The suite was very spacious and had a decent view of the city. The king bed was very comfortable and my sons commented the same about the sofa couch they occupied. The room was clean, which is one of the most important aspects of any hotel stay. The one issue I had with the room is the lack of adequate washcloths and towels to number of people I confirmed with I booked the room. We had to call housekeeping for two additional sets and it took some time for them to arrive, and we received way more than what was requested. The only other amenity we utilized at the hotel was valet parking. As a guest of the hotel, you would think parking would be more affordable. I understand that every in NYC is expensive, but 95 bucks was a bit excessive. You're also asked to give the attendant at least an hour to retrieve your vehicle. Honestly the parking is just a layer of inconvenience that I would have avoided if I had properly thought it through. But overall, I was happy with my stay of the Hilton New York Times Square.

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“Great Location”

First the good. The hotel is in a great location, convenient to time square and all the surrounding attractions. We arrived early and they were able to check us in. The rooms are decent size and clean, although a little dated. The hotel is going through some renovations and hopefully the roo... more

First the good. The hotel is in a great location, convenient to time square and all the surrounding attractions. We arrived early and they were able to check us in. The rooms are decent size and clean, although a little dated. The hotel is going through some renovations and hopefully the rooms are on the list. Now for the not so good. At checkin I was not recognized as a Diamond member, we weren’t offered complimentary water and the $39 property credit was only provided for one of the two rooms my party was staying in (apparently this is hotel policy when reserving multiple rooms). This is something I have never experienced at any other Hilton property as a lifetime Diamond member and a deterrent for my whole party to eat breakfast at the $49 per person buffet. Overall a very nice stay at a hotel situated in a prime location if you want to enjoy Time Square.

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