Candlewood Suites New York City-Times Square, An Ihg Hotel

“Great Location and facilities”

The Candlewood Suites Times Square is in an excellent location, - this and the fact that it had a kitchenette was why I chose it. Firstly my opinion of the room, it was a little "tired". The door to the clothes hanging area wouldn't close and had been crow barred open at some point and not repair… more

The Candlewood Suites Times Square is in an excellent location, - this and the fact that it had a kitchenette was why I chose it. Firstly my opinion of the room, it was a little "tired". The door to the clothes hanging area wouldn't close and had been crow barred open at some point and not repaired/redecorated. One hinge on the toilet seat was broken but the bed was lovely and comfy and the sheets / towels were nice and clean. The cleanliness was generally was good but as with all 3 star hotels there were areas that would benefit from a deep clean ever so often. We were on the 12th floor at the front and it was lovely and quiet due to the fact there are only 6 rooms per floor there was hardly any comings and goings or doors banging, - in fact the only thing I could hear, which was a little annoying and only when the room was silent, was the lift roaring up and down continuously (luckily only one as the other was broken down for the majority of our stay) but our room was next to the lift so avoid that if you are a light sleeper. Wifi connection was simple and worked well for general emailing, browsing etc. The room had a full size fridge with freezer section, dishwasher (although didn't use) sink, hob, large microwave (which would have benefited from having a grill inside as that limited what you could cook) an iron (although didn't work), plus board, in room safe, pots and pans, cutlery, plates, bowls, some utensils, tin opener, mugs, kitchen roll and tea towel. The bedroom area had a 55" TV (with limited channels) 3 chairs of different types (1 recliner armchair which I discovered on the last day) and a desk area where you could sit and eat. The only thing that was a little awkward was there was only a bedside table on one side of the bed so my partner had to put his drink and phone etc on the floor, - not a big issue. Bathroom was ok with shower over tub - note: the shower head is not removeable so I had to use the jug if I wanted to wash my hair only. Housekeeping is only once a week which to be honest we quite liked as could get up, make some breakfast without the worry of holding up the cleaning staff. When our room was cleaned I think the bed sheet may have been changed (definitely not the duvet/cover) and maybe a quick bathroom clean and the towels were replaced (you could ask for towels anytime at reception) didn't look like it had been vacuumed. The only downside to weekly cleaning is if you were using the coffee maker you only had 2 sachets of coffee and condiments etc. on arrival and they weren't then replenished (even when room was cleaned), I guess you could ask daily for more but to be honest we took coffee and tea and boiled water in the jug in the microwave. (THERE IS NO KETTLE - would be better to take away the coffee machine and add a kettle in my opinion). You also needed to ask for a loo roll if you run out as only 2 in the room for a week, - if only doing housekeeping weekly they should leave 3 or 4. The staff were friendly and helpful, reception area was comfortable and adequate - you could borrow small appliances from there as well as any buy basics. They take a $100 deposit but this was not charged once we checked out and room checked, - there is a destination fee of $17 per night non refundable. To sum up we had a great time staying here - had everything we needed for the price we paid and the location was spot on, - I would definitely stay there again if I return to NYC.

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“Mediocre room in a good location”

Cons: - Wifi would barely connect - Our room had a super musty stinky feet smell from the moment we arrived - Elevators were old, slow, clunky and would come every 5-7 minutes - Fan in bathroom was rattly - High floor but the view out our window was of the side of a building - Lots of homeless arou… more

Cons: - Wifi would barely connect - Our room had a super musty stinky feet smell from the moment we arrived - Elevators were old, slow, clunky and would come every 5-7 minutes - Fan in bathroom was rattly - High floor but the view out our window was of the side of a building - Lots of homeless around the street Pros: - Location was good - Staff held our bags until check in time and let us use the downstairs bathroom to freshen up after our flight - Toilet blocked but maintenance fixed it while we were out to dinner - Chips and water on arrival was nice - Full size fridge in room - Additional towels and toilet paper delivered on request - Super thin bath towels and not long enough, bring your own

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