33 Seaport Hotel New York

“The restaurants are messy but hotel is excellent”

If you’re considering booking a room with a view of Peck Slip or the Waterfront, it might not be worth it. The upgrade is only a few dollars more, but there’s not much difference unless you go all out for one of the top-tier suites that truly offer the views shown in their promotional materials. I … more

If you’re considering booking a room with a view of Peck Slip or the Waterfront, it might not be worth it. The upgrade is only a few dollars more, but there’s not much difference unless you go all out for one of the top-tier suites that truly offer the views shown in their promotional materials. I upgraded to a Waterfront room via Expedia, but the view was underwhelming—mostly short buildings and brick walls. The staff is friendly and actively promotes the hotel’s two restaurants and bars before check-in. One of the restaurant managers, a lady, was particularly helpful. I ordered a drink around 4 PM, but since the bartender wasn’t there yet, she made one for me. It was so good I wanted another. When the bartender arrived, he made it differently, commenting that the manager didn’t know how to make cocktails. Ironically, I preferred her version. At checkout, the bartender realized he had made the wrong drink, but no compensation was offered. Later that evening, around 8:30 PM, I took my son to their other restaurant, assuming we’d easily get a table since we were hotel guests. Unfortunately, they had a large party, so seating wasn’t available. I asked about a to-go order, but the bar manager was rude and seemed uninterested in serving a mom with a child. Thankfully, an Asian waiter stepped in to help, explaining that the kitchen was very busy and our order would take over an hour.

less

“33 Seaport made our trip!”

We had a fantastic stay here. As soon as we arrived, every single member of staff go above and beyond to ensure you have an amazing experience. They could not do enough for us, even small touches like leaving water bottles in the room every day and having umbrellas for you to take if it is raining.… more

We had a fantastic stay here. As soon as we arrived, every single member of staff go above and beyond to ensure you have an amazing experience. They could not do enough for us, even small touches like leaving water bottles in the room every day and having umbrellas for you to take if it is raining. The location is beautiful and great for exploring the city. We couldn't have rated it higher! Thank you 33 Seaport for making our trip so fantastic.

less

“Lovely boutique hotel”

Excellent hotel in a great location. Interesting little bar and small eating area in the hotel and a larger restaurant area attached, including outside tables. Our room was a large and beautiful corner room with a view that included the Brooklyn Bridge. Staff were Marvelous in every way.

“An unexpected “Destination Fee” on bill at checkout.”

A very nice hotel but with one unexpected and unpleasant surprise at checkout: a “Destination Fee.” I had booked through a travel agent one room at $315 a night. When I checked out, my bill included an additional nightly charge of $35 plus about another $5 in taxes on that amount. I objected o… more

A very nice hotel but with one unexpected and unpleasant surprise at checkout: a “Destination Fee.” I had booked through a travel agent one room at $315 a night. When I checked out, my bill included an additional nightly charge of $35 plus about another $5 in taxes on that amount. I objected on the grounds that no destination fee had been stated in the confirmation of my reservation. The desk clerk said , without further explanation, that addition of the fee was the hotel policy. The duty manager was no more helpful, providing me with an email address and phone number to contact accounting if wished to. After an unreturned email and phone calls to a full mailbox, I called the front desk back and was transferred to a manger who said that they would make an exception and eliminate the fee and taxes from my bill. They have done that.

less