Voco St. James, An Ihg Hotel

“A great place to stay in every way”

Our stay at this hotel was simply amazing. The location was excellent. The room for very nice and clean, and the staff was extremely professional and helpful. They genuinely care for their gas and go the extra mile to meet their knees. The café at the and the bar was nice as well with the best coff… more

Our stay at this hotel was simply amazing. The location was excellent. The room for very nice and clean, and the staff was extremely professional and helpful. They genuinely care for their gas and go the extra mile to meet their knees. The café at the and the bar was nice as well with the best coffee and espresso ever we can’t wait to come back that way again Kentewll, Sean and Taj I simply the best

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“Had a great experince at Voco St James”

Ive had a fantastic experience at Voco st James. An easy walk to anywhere, the staff are super friendly and engaged, Ricky runs the bar and front of house like a pro and nothing is too hard for these guys. Rooms are really quiet given its a busy part of town. Was my first time in NOLA and I would b… more

Ive had a fantastic experience at Voco st James. An easy walk to anywhere, the staff are super friendly and engaged, Ricky runs the bar and front of house like a pro and nothing is too hard for these guys. Rooms are really quiet given its a busy part of town. Was my first time in NOLA and I would book here every time in this classy boutique hotel. Its what New Orleans is all about!

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“A weekday trip to the St. James”

I was in NOLA on a fun trip with a friend and we spent 4 nights at this location.Here are the high notes and low notes of our stay. High notes…Our room was lovely (118) as it opened onto the patio where the dip pool was located. A wonderful setting, even though it was too cold to really enjoy the s… more

I was in NOLA on a fun trip with a friend and we spent 4 nights at this location.Here are the high notes and low notes of our stay. High notes…Our room was lovely (118) as it opened onto the patio where the dip pool was located. A wonderful setting, even though it was too cold to really enjoy the setting. John, the bartender, was our other favorite part of our stay. He was knowledgeable and friendly, a perfect mix. We really enjoyed talking to him at the bar: The low point was the absence of a breakfast that was advertised. Not even a basic coffee bar available in the morning. There were Keurig type coffee machines in the rooms, but a fresher cup of coffee would be greatly appreciated in the AM.

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“Nothing like getting told to F off by staff at 4:30am”

Overall, the hotel and our weekend in NOLA were GREAT! However, it kind of went downhill when we checked out. We had an early flight Sunday morning and were checking out around 4:30am. As expected we were tired and just wanted to get on the road. We got off the elevator to leave/check out, and a b… more

Overall, the hotel and our weekend in NOLA were GREAT! However, it kind of went downhill when we checked out. We had an early flight Sunday morning and were checking out around 4:30am. As expected we were tired and just wanted to get on the road. We got off the elevator to leave/check out, and a blonde was sitting at the front desk spinning in a chair. She said loudly, "Hi, I am Sarah and I work here." My fiancé and I chuckled and my fiancé said "Hi Sarah". She then asked, "Did you actually want something?" My fiancé stated he was wanting to check out and get a copy of his receipt. She then said, "to check out you simply just have to leave, ya know". My fiancé again chuckled and said, "Umm alright, no receipt then". Then, a gentleman came out from the back and Sarah said something along the lines of she was keeping an eye on the desk for him and these people want to check out and want a receipt. Sarah then went over to the other side of the lobby where another guy was hanging out and proceeded to start singing This Girl is On Fire at the top of her lungs. Meanwhile, keep in mind, all of this is very slurred speech. The actual front desk worker was in the process of checking us out, when Sarah and the other guy from the lobby started walking out the front door. Sarah looked at my fiancé and said, "sorry, I am just a drunk girl". My fiancé again took it in stride and chuckled and said, "no worries, you are fine. I am sorry, I just don't have the energy for you" - he said this with a laugh. Sarah, then proceeded to say, "B****h, I don't have the energy for YOU. F**k you ginger boy!" Sarah and the man from the lobby both left then. We asked the front desk worker if she actually worked at the hotel and his simply said, "yes, she does" and did not say anything else about the incident. Overall, everyone else at the hotel was great. However, this behavior is unexpectable. At the end of the day, we are a younger couple who was in NOLA for a fun weekend and to a degree can laugh this off. However, my fiancé travels all the time for work and is a diamond IHG member and I worked in hotels myself for 5+ years. We both are EXTREMELY understanding but, this was just insane and beyond unprofessional.

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