Loft 523 New Orleans

“Loft 523 has Lost its Charm”

I was very much looking forward to this stay, as I have stayed at Loft 523 in years past. There were a number of very small things that unfortunately added up. Upon our arrival, the hotel never alerted us that there was a road closure due to construction on Gravier St. Upon early arrival, we did ha… more

I was very much looking forward to this stay, as I have stayed at Loft 523 in years past. There were a number of very small things that unfortunately added up. Upon our arrival, the hotel never alerted us that there was a road closure due to construction on Gravier St. Upon early arrival, we did have to wait one hour before the room was ready. Upon returning to officially check in, the front desk alerted us that they thought our room was ready, so they went ahead and provided us with our room keys. Upon arriving at our room, the door was left cracked and was never completely closed, which was a bit of a concern. There were a number of issues in our room, including broken/missing shades on the windows, a ladder on the porch that was never removed by maintenance during the entirety of our stay (we ended up moving it ourselves to enjoy the porch area), a dirty mattress we, unfortunately, did not notice until the fitted sheet came undone on our last day at the hotel, as well as non-working outlets, a broken bathroom makeup mirror, and a dirty tub. The glass in the shower still had water stains, which led me to wonder if the shower had been cleaned prior to our arrival. The toilet was very slow and difficult to flush as well. After my previous experience at Loft 523, I was excited to be back, but unfortunately, this boutique hotel has gone downhill since my last stay. During my first stay, there was a bar in this hotel. This time around, there was no bar and no amenities available to guests in the lobby, not even water. In order to take advantage of hotel amenities, including water, we were directed to the International House. For the cost of our stay, I am not sure I would come back. Great location and great concept, but it needs some work.

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“It's clean, but not well kept”

A lot of little things were broken in our room and the rooms of our friends who also stayed at Loft 523. It's like routine maintenance and upkeep is not performed at all. Make up mirror was broken, the switch for the fan was broken and the light did not work (maintenance did come change the fan swi… more

A lot of little things were broken in our room and the rooms of our friends who also stayed at Loft 523. It's like routine maintenance and upkeep is not performed at all. Make up mirror was broken, the switch for the fan was broken and the light did not work (maintenance did come change the fan switch out, but still no light), one of the screens on the windows was broken and could not be raised, the shower pressure was low, we could not change the channels on the TV from our bed due to the poor positioning of the box, and the water jug was removed from the lobby and we were told to go across the street to IH to get water. The bathroom and room lighting is also INCREDIBLY dim - definitely too dim to try and do makeup. Truly too many small things not working for what should be a nice, boutique hotel and the price we paid.

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