Hampton Inn Nashville Vanderbilt

“Exemplary Staff!!!”

Family had surgery for cancer at Vanderbilt. I have custody of small children due to my my daughter being killed by a DUI driver. It was a perfect place to wait with children during both surgeries, just minutes from the hospital. This Hotel DOES HAVE CHILDREN CHANNELS, which is rare. The staff made… more

Family had surgery for cancer at Vanderbilt. I have custody of small children due to my my daughter being killed by a DUI driver. It was a perfect place to wait with children during both surgeries, just minutes from the hospital. This Hotel DOES HAVE CHILDREN CHANNELS, which is rare. The staff made it worth while…From the New and Gracious young lady at the front desk to the maintenance staff, and breakfast attendants. They have a gracious and impeccable staff and they went out of their way for us. I just want them to know that we appreciate each and every one of you. You truly made a difference during a difficult time.

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“Our Stay at Hampton Inn Nashville/Vanderbilt”

My mom and I stayed at Hampton Inn Nashville/Vanderbilt back in July 2020. Back then Covid was new and everything was shut down. Also a lot of the amenities were closed at this hotel. My mom and I come to Nashville quite a bit throughout the year because she is a transplant recipient patient at… more

My mom and I stayed at Hampton Inn Nashville/Vanderbilt back in July 2020. Back then Covid was new and everything was shut down. Also a lot of the amenities were closed at this hotel. My mom and I come to Nashville quite a bit throughout the year because she is a transplant recipient patient at Vanderbilt University Medical Center. We finally stayed at this hotel again from December 2 - 3, 2024. Got off to a rough start but we still enjoyed our stay. When we first arrived, there was nobody at the front desk. We ended up waiting about 20 minutes because there was a staff meeting. I understand the importance of staff meetings however, there ended up being about 3 other people waiting to check in, not counting us. There needs to be some kind of resolution to ensure there is always someone at the front desk, or near the lobby area available to check guests in when they arrive. We also did not see a bell or anything on the counter to let someone know we were there. However, members of the staff apologized for the delay and inconvenience. One of those people was the front desk lady, Shelly. And, Shelly deserves a raise! She was our lifesaver multiple times and super sweet, very helpful and knowledgeable! First, she gave me a welcome bag upon check in with bottles of water in it, which was super nice. Then, was the first of a couple of issues that occurred. First, our mini fridge wasn’t working and wasn’t cooling anything. Ms. Shelly immediately put our room number (#228), and my name on a maintenance list. And in no time at all, the nice maintenance gentleman arrived at our room and got it working nicely! Later on, we were exploring the hotel and amenities, and taking pictures of the snow that was falling outside, and not realizing, my phone lost its battery power and died, so I was not able to use my digital key to get back in our room. Unfortunately, neither did the keycard. Possibly somehow demagnetized. But, within seconds, Ms. Shelly had set us up a new keycard! Also, the complimentary coffee is always something we appreciate..but those complimentary cookies looked so good. Unfortunately, my mom can’t have cranberry anything, which we thought was in it..and Ms. Shelly agreed that she believed it was cranberry. Which was unfortunate but thankfully my mom didn’t eat it. And thankfully there was also a Vanilla cookie left (mom ate it and confirmed it tasted like vanilla). And also had a nice conversation with Shelly and another gentleman staff member (I’m so sorry I didn’t get the other individuals’s names so I could properly brag on them)! The hotel and room were definitely showing their age, and there were a couple of places that needed a little more cleaning TLC (papers in floor behind bed, something in front of ice bucket in room, and a couple of spots in the hotel), and wish there had been a microwave in the room…but other than that, the rest of the hotel and room were clean, the staff were all very nice and were smiling and welcoming! And there fitness center and pool areas both looked so inviting (was getting late so ran out of time to exercise and pool is outside..went out there for snow pictures). Both areas were very nice as well as the little outdoor area near the pool. The lobby area was also very nice and had a very nice size sundry shop with plenty of options for food and drinks..or if someone forgot any necessities. Had a pretty and festive Christmas tree as well. Loved the music playing in the elevator as well! The breakfast area was very nice with plenty of seating and a nice size breakfast area in an adjoining room. The biggest disappointment was that there was no bacon as a breakfast option. The little sign in the lobby for the breakfast mentioned bacon on so we were looking forward very much to having it. However there were plenty of other breakfast foods and drinks to choose from. Also, the medical shuttle was a very nice feature. Having 2 trips to Vanderbilt University Medical Center that day, it was nice to only have to take our car for 1 of them as opposed to both! And the shuttle driver gentleman was nice and a great shuttle driver! The proximity to VUMC was great as well…less than 2 miles from the hospital took away the anxiety of making appointments on time! Despite a couple of hiccups, we had a great stay at Hampton Inn Nashville/Vanderbilt, and would definitely consider staying again!

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“Nice but dated. Rooms cleaned only every OTHER day.”

This is a hotel with a great location in Nashville. Lots of restaurants are within walking distance. The hotel itself is older and badly needs updating. The carpets in the common areas could use replacement. The rooms are clean and comfortable. Good bedding and nice towels in the bathroom whe y… more

This is a hotel with a great location in Nashville. Lots of restaurants are within walking distance. The hotel itself is older and badly needs updating. The carpets in the common areas could use replacement. The rooms are clean and comfortable. Good bedding and nice towels in the bathroom whe you get them. The cooling system is OK. Two problems with this hotel: Your room is only cleaned and fresh linens are only supplied every OTHER day. If I am paying full price every day, I expect a clean, made up room with fresh towels every day. The second problem is that there are no USB plugs in the rooms. Very Outdated! The breakfast served is hot and has a good variety of foods. The staff is pleasant and attentive to requests. Pricing is only fair.

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