Springhill Suites By Marriott Naples

“Done with Springhill”

Stayed at a Springhill elsewhere at the beginning of our trip and it was awful. Already had reservations for this one so we decided to give them a chance. Overall, not awful. It was fairly clean which was 100% better than the other one. It’s just an odd room layout that doesn’t work well for us. It… more

Stayed at a Springhill elsewhere at the beginning of our trip and it was awful. Already had reservations for this one so we decided to give them a chance. Overall, not awful. It was fairly clean which was 100% better than the other one. It’s just an odd room layout that doesn’t work well for us. It feels very crowded for a family. Might be OK for a single traveler. They accept dogs, which I knew when I booked it. We have a dog so we don’t really care. Except…my pillow smelled like dog, which I am NOT ok with. As Bonvoy members who stay 25+ nights a year, Springhill is off the list.

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“This hotel isn't what it used to be”

We've stayed at this property since it was first built and it was amazing back in the day. It's went downhill over the years. The hotel rooms are so-so and are definitely in need of some updating. The rooms are dark and dingy and some of the lighting in the rooms need to have bulbs replaced in the … more

We've stayed at this property since it was first built and it was amazing back in the day. It's went downhill over the years. The hotel rooms are so-so and are definitely in need of some updating. The rooms are dark and dingy and some of the lighting in the rooms need to have bulbs replaced in the overhead vanity lights, etc. Updated and additional lighting throughout the rooms would be a plus! The wall paper was peeling in the bathrooms and the rooms were generally dark and dingy. The pillows are flat and horrible. The carpeting in the rooms had burn holes and dirty. The elevators are also dirty. The hotel has deodorizer machines plugged in all over the hallways to disperse an obnoxious deodorant spray to mask odors. The housekeeping staff talks very loudly in the hallways all day long. We never utilize housekeeping during our stays but asked for a few replacement towels and they seemed to be bothered by this. The breakfast buffet was always a disheveled mess and somewhat risky to say the least. The hard boiled eggs were in a communal dish as were the bread and pastry items and people were grabbing items with their hands. The toaster had metal tongs next to it to remove the toasted items, as the knobs were missing. I'm fairly sure that using metal tongs along with a toaster, isn't a great idea. We felt horrible for the one and only person working the breakfast area. This solo employee had to keep it organized and clean, as there were many guests that were absolute slobs that were hoarding massive amounts of food, and then throwing most of it in the overflowing trash cans. Perhaps it's difficult to keep up with a few of the low class guests that are messy, loud and disrespectful of the property. For the high price, it's really not worth staying here.

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