Napa Valley Marriott Hotel & Spa

“Great location and wonderful manager”

I booked this hotel part of a group and really loved the location. There are plenty of stores and restaurants that are walkable and there are many vineyards close by. I happened to call the hotel prior to my arrival to ensure that I received a room with two queen beds. I spoke o the manager, wh… more

I booked this hotel part of a group and really loved the location. There are plenty of stores and restaurants that are walkable and there are many vineyards close by. I happened to call the hotel prior to my arrival to ensure that I received a room with two queen beds. I spoke o the manager, who just so happened to answer the phone named Blossom. She was truly a delight. She made sure that the room I was staying in had the set up I requested and once I arrived I asked for her and she actually came from her office and greeted me with a huge hug. She is certainly the gem of this location. The bar happy hour was a treat. It is very affordable and filling. We actually had the happy hour food as dinner the first evening we arrived. Unfortunately it’s only available Monday through Friday so be sure to pop in for the happy hour if you stay during the week. The reason whey I’m giving the hotel four stars is because we spent a day relaxing at the pool and let me say the pool gets pretty packed. We placed several orders for food and drinks and because there’s only one bar at the pool the bar tender was also the pool waiter. This turned into a mess upon check out because my final bill had other guests orders on the bill. I went to the front desk to advise them that there was an error on my bill and the young lady was sort of rude stating that all of the bill is my pool order. I had to actually have her print my bill, go line by line and pull the receipts from the pool in order to prove that I did not sign for all of that food and drinks. Once she saw that a lot of bills with my room number had various signatures she was very quick to apologize and make the corrections. I felt as if she should have heard me out prior to jumping to conclusions as if I was trying to get over. Other than the check out experience the hotel was great and there are so many vineyards that give free tastings in the lobby that you immediately know you have arrived in Napa.

less

“Great Napa Get-away”

The Napa Marriott is a comfortable hotel with great amenities close to the wineries. Great location! Rooms are clean and comfortable, perhaps a bit dated. The club room offered great snacks and beverages. Breakfast in the restaurant was average. Service by all was wonderful!