Sheraton Myrtle Beach

“4/5”

I reserved a room for my parents anniversary weekend for 9/20-9/22. When I booked in August, I was told that I could pay for their stay via a credit card authorization form. The day of check-in, I called to make sure payment was taken care of and was met by an extremely rude front desk manager. She… more

I reserved a room for my parents anniversary weekend for 9/20-9/22. When I booked in August, I was told that I could pay for their stay via a credit card authorization form. The day of check-in, I called to make sure payment was taken care of and was met by an extremely rude front desk manager. She answered the phone in an irritable tone, and threatened to not accept my payment. I was simply trying to explain the situation but she showed no concern and kept cutting me off. Her name is Anna or Hannah, and hopefully she was just having a bad day because no front desk manager should have this attitude. Luckily, the assistant GM Charlie, took care of my issue and didn’t make me feel rushed. He showed true customer service. Overall, my parents enjoyed their stay and loved the property.

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“Hidden Gem with much needed improvements.”

This was a hidden gem that we overlooked in the past due to the location being off the beach. With that being said, it clearly needs some improvements for which they made it clear by posting their intentions and ideas. The entrance is inviting and spacious. The check-in process was easy, and the e… more

This was a hidden gem that we overlooked in the past due to the location being off the beach. With that being said, it clearly needs some improvements for which they made it clear by posting their intentions and ideas. The entrance is inviting and spacious. The check-in process was easy, and the employees were very nice and inviting. Our room was nice and clean, but the view was AMAZING!!! Now for the hard part. I do believe the beds were full size, not queens. I hope that is part of the updates. My husband and I are much smaller than we used to be, but had we been hefty people we would not have made it with our two older kids, someone would have been on the floor, or we would have had to get another room. With that being said it was not a good sleep. The bathrooms need to be upgraded quick! My daughter and I stubbed our toe on the entry way several times but left her with a bruised big toe, which made us very aware to enter with caution after that. It was dark and dem, so lighting and lighter walls is a must. Parking in the front to check in was interesting. The only spacious spaces were handicap. The lines need to be redrawn on the first two spots. Someone parked next to us, and we had to climb over the seats to get into the driver's side...glad there were no cameras for that event. The parking deck seemed a mile away for someone who needed a handicapped spot. We didn't see any handicapped spaces in the deck, so that was interesting as well. There needs to be mirrors or some type of warning for cars approaching the corners and more lighting would be great. I would also suggest the elevator floors be looked at because one floor was a little warped and would kill someone with anxiety problems. Positive side...there was plenty of parking and the spots were a little more spacious. We had to park on the 4th floor which was an adventure. The signs made it seem like it was the end of the world once you got towards the top of the garage parking.

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“Better beds needed”

There are full size beds in the room. I did not know hotels still had them in rooms. They really need to get queen beds. Other than that, we enjoyed the hotel and the location to the event we were there for. There is a bar and restaurants onsite. Most of the staff were friendly some were not. … more

There are full size beds in the room. I did not know hotels still had them in rooms. They really need to get queen beds. Other than that, we enjoyed the hotel and the location to the event we were there for. There is a bar and restaurants onsite. Most of the staff were friendly some were not. The room was properly clean, and the cleaning staff were polite. The parking deck is not connected to the hotel and very small of you have a big truck.

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