North Shore Oceanfront Resort Hotel With Waterpark

“Most Hotel Annoying Experience!”

My family and I recently stayed at the North Shore Resort for vacation. We checked in on Saturday and I explained to the front desk representative Steve that the card on file that I paid 1 night stay with was hacked and I had a temporary card given to me by the bank. I asked if we could switch the … more

My family and I recently stayed at the North Shore Resort for vacation. We checked in on Saturday and I explained to the front desk representative Steve that the card on file that I paid 1 night stay with was hacked and I had a temporary card given to me by the bank. I asked if we could switch the cards and immediately his demeanor changed and he acted like we were a problem and says "thats a going to be a problem" and stated that they needed to refund the money and send us a refund check. Sending us the check was fine. As my husband proceeded with his card Steve with no eye contact says “we need the card so we can charge the entire stay". Steve then gives us wristbands for the waterpark and pools etc. and says if you lose these you are out of luck because you will not get anymore. When asking Steve questions he continued no eye contact and forgot to charge us an extra $45.00. They hounded us for the $45.00 that they forgot to charge because Steve was to busy belittling us at check in. We then spoke to the Guest Services Manager Claudine. Claudine was very helpful but stated we had to pay the $45.00 dollars or they would not give us our refund. Again we did not mind paying the $45.00 but the fact they hounded us and tried to hold the refund check hostage is crazy to us. On another note our phone did not work the whole stay, the room was fine but nothing like the picture online and bathroom was extremely small. Waterpark was fun but beware there were 6 kids going down slides at once and cracking you in the back. Balcony view and pool were great! Would love to visit Myrtle Beach again but would never stay at this hotel again!

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“Okay for one night but the waterpark is unsafe should be shut down”

The rooms are spacious and nice enough, but nothing spectacular. We enjoyed the ocean front pool, DJ outside and italian ice available. However, do not let the photos fool you, the waterpark is not nice at all. It's set in like the back of a parking lot and is very old and rusty. I did not fee… more

The rooms are spacious and nice enough, but nothing spectacular. We enjoyed the ocean front pool, DJ outside and italian ice available. However, do not let the photos fool you, the waterpark is not nice at all. It's set in like the back of a parking lot and is very old and rusty. I did not feel safe with my kids on the slides. The slides did not work well (because they are ancient) my kids kept getting stuck, and the lazy river is very cracked and broken. Nothing is really clean. We walked into the River City Cafe and walked right out. You could just smell the filth. Like dirty, stale carpeting and old food smell. It was dark and dingy in there too. I could not get out fast enough. The staff were reasonably kind. The whole site is under construction and none of the amenities were available except the black light mini golf, and they still had the audacity to charge extra for that. We still made the best of it but we only booked one night and I think if it's a short stay, it's okay. If I booked my entire vacation there I would have been really upset. I'd look elsewhere if you want something nice.

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