Courtyard By Marriott Pittsburgh Airport

“Bring earplugs for family room”

My wife, son and I stayed for four nights in July. The property was more than adequate: The staff was friendly, good coffee in the morning, and a location that sued as well. For us, the problem was that the family rooms are evidently all located in the corner of the property next to the elevator s… more

My wife, son and I stayed for four nights in July. The property was more than adequate: The staff was friendly, good coffee in the morning, and a location that sued as well. For us, the problem was that the family rooms are evidently all located in the corner of the property next to the elevator shaft. The mechanicals of the elevator are sufficiently loud to be easily heard in the main bedroom. I spoke to staff about this, who confirmed that all of the family rooms are next to the shafts. Additionally, for at least the family room that we were assigned, the door to an adjoining room had very little soundproofing. We could hear the folks next-door as if they were standing in the room with us. This created some difficulties in getting our son to sleep at night, who was in the sofa bed in the main room. The property was clean, well located and staffed by friendly and conscientious folks. Nevertheless, for our next stay near the airport, we will choose another hotel.

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“Good location, good rooms, bad customer service.”

Being a Gold level Bonvoy member, I try to stay at Marriott properties as much as possible. As I had an early flight out of PIT the next morning, I selected this hotel to stay at. Due to an injury I received prior to checking in, I messaged the front desk to ask them if they could accommodate me … more

Being a Gold level Bonvoy member, I try to stay at Marriott properties as much as possible. As I had an early flight out of PIT the next morning, I selected this hotel to stay at. Due to an injury I received prior to checking in, I messaged the front desk to ask them if they could accommodate me for either a closer to the lobby room or a persons with disabilities room. They were able to give me the persons with disabilities room, Room 155, which had a walk in shower. The water temperature was fine, and, for the most part, the room was a comfortable temperature. The beds were comfortable, and everything worked fine. That’s where the good part of the hotel ended. The reason for the two point dock was the front desk “supervisor” Dianne. She had a HUGE attitude problem, never acknowledged me as a Gold Bonvoy member, and when I called later on to get the name of the pizza place that was close, she seemed to want to hurry the conversation, with a snide attitude. Prior to filing a formal complaint with Bonvoy Customer Service, my fiancé had gotten the business card of the manager of the hotel. I did speak with the assistant manager Andreal via email, and he compensated me for the issues with Dianne, and said he would take care of the issues I had with Dianne. Would I stay there again? Probably, but not if Dianne is working at the front desk.

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