Doubletree By Hilton Los Angeles - Rosemead

“Grateful for the Service”

During my recent visit, I was thoroughly impressed by the level of service provided. The highlight of my stay was undoubtedly the exceptional service, particularly from Billy at the front desk. Billy was courteous, incredibly helpful, and consistently anticipated my needs, making sure I had a seaml… more

During my recent visit, I was thoroughly impressed by the level of service provided. The highlight of my stay was undoubtedly the exceptional service, particularly from Billy at the front desk. Billy was courteous, incredibly helpful, and consistently anticipated my needs, making sure I had a seamless and enjoyable experience. In addition, I would like to extend my gratitude for the delightful cookies. Thank you, Billie; they were absolutely delicious and added a sweet touch to my visit. Overall, my experience was enhanced by the outstanding service and attention to detail. I look forward to my next visit and highly recommend this establishment to others.

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“Amazing Stay!”

Last week, I stayed at the DoubleTree with my daughter, who was scheduled for ACL surgery. She’s a student in California, and I traveled from Florida to be with her. Since she lives in student housing, we opted for a hotel stay, arriving on Tuesday before her surgery on Wednesday. The hotel staff … more

Last week, I stayed at the DoubleTree with my daughter, who was scheduled for ACL surgery. She’s a student in California, and I traveled from Florida to be with her. Since she lives in student housing, we opted for a hotel stay, arriving on Tuesday before her surgery on Wednesday. The hotel staff went above and beyond to make our stay comfortable. They offered a complimentary wheelchair, and the housekeeping team was outstanding. Every time they came to clean the room, they showed genuine care and compassion, asking how my daughter was feeling and inquiring about her surgery. When I had to step out, they even assisted her with anything she needed, which showed an incredible level of empathy. I also had to order a leg brace post-surgery, and the staff promptly received the package, informed me, and ensured everything we needed was taken care of. This extra support made our stay so much easier during a stressful time. The room was spacious, clean, and had a lovely view, and the service matched the comfort. And yes, the cookies were the perfect touch!

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“Bartender Kellie = rudeness & bad customer service”

I checked out of the Doubletree Rosemead on July 2nd. H hotel location and room we had was great. My experience at the bar was horrible. I have called twice and left a message on the General Manager’s phone sent the message below but no reply. I am a Diamond member and unfortunately only had t… more

I checked out of the Doubletree Rosemead on July 2nd. H hotel location and room we had was great. My experience at the bar was horrible. I have called twice and left a message on the General Manager’s phone sent the message below but no reply. I am a Diamond member and unfortunately only had the option to use my food and beverage credit at the restaurant. The first day I used it, the older lady at the bar, Kellie, ignored me, walked away, and had a man come over to take my order. She definitely didn’t want to help me. Some other days, when I used the credit she had no choice but to take my order because no one else was with her. One day, I stood waiting for her to acknowledge me while she watched TV. I said excuse me I need to place an order. She looked at me and looked back at the TV before coming towards me. The last time I used it, my son ordered a burger medium well and it was raw inside (see pictures). I went to the bar to inform her and she responded to me as if I had done something wrong with much attitude she says do you want another or something else or what, I said “no we are leaving for the day, I just wanted to let y’all know it’s not healthy to serve food like this especially when we asked for medium well”. She didn’t even listen to me and started walking away from me towards the kitchen. My husband said she walked away while you were talking to her didn’t she. I told him yes she did but she’s rude and always has attitude. As we were leaving the lobby, my husband said she’s calling the front desk and talking about you. I went to the front desk and asked if she was talking about me? The tall, slender dark haired guy shook his head yes and held up his index finger. I told him to tell her if she has something to say to tell me. I went halfway to the bar and told her tell me what you have to say. She rolled her eyes and continued talking to him. Kellie did not have a friendly disposition nor did she exemplify good customer service from the first time we encountered her. She needs training in customer service and having other options to use the food and beverage credit on, would have been nice. We don’t drink alcohol and having the limited choices (some of which were not tasty such as the ribs) for a week was also disappointing. Needless to say, our experience dealing with Kellie during our week stay was not a pleasant one and it was hurtful to deal with such unkindness. Since general management doesn’t or hasn’t responded to my voicemails, I do plan to inform Hilton customer care about our experience as well.

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