Courtyard By Marriott Sandestin Grand Boulevard

“If other options are full.”

The hotel we normally stay at was booked for Labor Day weekend and we decided last minute to make a trip to the beach. We stayed 5 nights. The good: Hotel has been completely renovated except for the tile. It looks nice. Beds are comfortable. Rooms are quiet. We had a view of the green space an… more

The hotel we normally stay at was booked for Labor Day weekend and we decided last minute to make a trip to the beach. We stayed 5 nights. The good: Hotel has been completely renovated except for the tile. It looks nice. Beds are comfortable. Rooms are quiet. We had a view of the green space and a pond. Front Desk staff was very friendly and greeted us every time we came back and wished us well as we left. I needed a bottle of wine opened and the bar staff happily helped. The not so good: Towels. The policy is to "freshen" the rooms every other day (towels and trash) and on the 4th night "clean" the room. This does NOT work. They only left 3 bath towels in the room for 2 days. If both of you work out and shower in the morning and then spend the day at the beach and shower before dinner, you are no where near having enough towels. The air-conditioning kicks off without movement, so while you are gone all day you return to wet towels. We found that we spent way too much time asking for towels in the hallway from the cleaning staff servicing other rooms. The A/C kicks off without movement. You wake up in the night to a warm room. The elevators are ridiculously slow. There are only 2. One on each end. We alternated to which ever had the shortest line. We were there after the crowds left for the long weekend and they were still very annoying. Hot water. Had to wait every shower after the beach for hot water. We would only stay here again if all other options were full.

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“Staff unpleasant - room clean…”

Location was not what we expected, but that’s our fault. Room is clean - check in staff subpar, he didn’t offer to explain any of the hotel amenities, like the pool, etc. Not friendly or welcoming! Water was cold in the shower and we don’t have enough towels. Thank goodness we’re only here one nig… more

Location was not what we expected, but that’s our fault. Room is clean - check in staff subpar, he didn’t offer to explain any of the hotel amenities, like the pool, etc. Not friendly or welcoming! Water was cold in the shower and we don’t have enough towels. Thank goodness we’re only here one night! One and done! Definitely below standards for Courtyard Marriott.

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“nice clean room, poor service.”

First time in Destin, chose this hotel because of the recently renovated rooms. When we got in the room and went on our balcony there wasps and a nest. Called the front desk, but no one came up at all during our stay to get rid of it. The beds were very comfy, the bathroom was nice and clean. B… more

First time in Destin, chose this hotel because of the recently renovated rooms. When we got in the room and went on our balcony there wasps and a nest. Called the front desk, but no one came up at all during our stay to get rid of it. The beds were very comfy, the bathroom was nice and clean. But when room service came all she did was give us a few sets of towels and changed the trash. We asked her if she would sweep the floor which was sandy from our day at the beach but she said no, no English. There is only 1 elevator in the hotel. Had to wait for a long time every time we took the elevator. Can't believe there are 5 floors and inly 1 elevator. The towels in the pool area were never replenished. We ran out of towels for our room one day and the front desk said they were all out of towels until 4pm (it was 1pm), at 5pm there were still no towels. So we went back to the front desk and another person said they had been delivered at 1pm- which they hadn't been. Service at the caf'e/bistro was so slow- truly unacceptable. The workers moved around like breakfast snails. We were leaving to go to the airport, ordered 2 breakfast sandwiches, waited 5 minutes, went up to the worker and asked her how much longer it would be. She said- a few minutes. We waited another 15 minutes before having to leave (without the sandwiches). Would have liked to have happy hour drinks, but the service was so slow we didn't even bother.

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