La Quinta Inn & Suites Boston Andover

“Great stay at the end of 2 week trip.”

Comfortable bed and room. Lots of bed pillows!Friendly staff. Convenient location- short drive to Boston and the airport. Restaurant within easy walking distance. It is very good value for the price. October is perfect time of the year to visit and see Autumn leaves!

“Customer service need work”

Hotel was beautiful and the rooms were great. Front desk staff need to work on their customer service skills. Breakfast area to small. No hot chocolate or milk available. Pool had no clean towels. Wet dirty towels were left behind by other guests.

“Good spot not far from places to go.”

Great place, not to busy good spot for families. I checked in later than expected, but it wasn't a problem. I was able to get my card within 5 minutes and we were in our room and unloaded within 30 minutes. I couldn't ask for a quicker more simple process. If I am going to be negative in any way it… more

Great place, not to busy good spot for families. I checked in later than expected, but it wasn't a problem. I was able to get my card within 5 minutes and we were in our room and unloaded within 30 minutes. I couldn't ask for a quicker more simple process. If I am going to be negative in any way it would be I noticed one of the curtain arms were broken, and one little spot that seemed to be dirt from the ceiling crumble( it didn't seem in a way that would deter me from going back).

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“Nice hotel for the price; questionable service! Not recommended.”

My wife and I stayed for six (6) nights at the end of September 2024. The hotel in general was nice, and the room was just fine.. The area seemed safe, and freeway access was great. The breakfasts were good, with hot food (eggs, sausage, waffles) as well as toast, bagels, cereal, etc. Unfortunat… more

My wife and I stayed for six (6) nights at the end of September 2024. The hotel in general was nice, and the room was just fine.. The area seemed safe, and freeway access was great. The breakfasts were good, with hot food (eggs, sausage, waffles) as well as toast, bagels, cereal, etc. Unfortunately, the service was marginal at best. When we checked in, we noted the Wyndham sticker affixed to the bathroom mirror indicating that the room would be serviced (cleaned and new towels provided) only every three days. Understandable and acceptable. When we returned to the hotel on night three, the room had not been cleaned, but since we had one more clean towel each, we let it go. Upon returning on night 4, the room still had not been cleaned nor fresh towels supplied. We called the front desk, and were assured the maid crew would take care of the room bright and early the next morning, and we were also told that the La Quinta policy was that the guest had to call and request maid service. I mentioned that was not what the Wyndham sticker said on the bathroom mirror, but that they were in any case, to consider this my request for service. Again, returning on night 5, we found no service had been performed, so I went down to the front desk to determine what was wrong. The gentlemen at the desk were very apologetic, provided us with a full set of clean towels, promised maid service the following day, and indicated they would provide additional Wyndham Reward points to our account "by way of apology". Returning for our final night (night 6) we found still no maid service had been provided! We now had 6 days of trash build-up, as well as six days of dirty towels on the floor in the bathroom. It was late, and we were tired of empty promises, so we just went to bed and let the morning desk clerk know about the situation when we checked out the following day. She was very apologetic, assured us there would be the aforementioned additional Wyndham Reward points on our account, and we completed our check out process. I've waited 10 days to post this review in the hope that someone would contact us, or at the very least, that the TWICE promised extra Wyndham Reward points would show up in our account. Alas, neither has occurred. Apparently the staff is very accomplished at providing apologies and empty promises, but very little actual service. While our stay was fine with regard to the facilities and breakfast, we won't be staying there again in the future!

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