Sheraton Maui Resort & Spa

“Awesome Stay!”

Our family had a great stay at the Sheraton Maui. Quiet, clean, and comfortable room with a great view of Black Rock, Molokai, and the Pacific Ocean. Amazing hotel with a wonderful pool area and beach. Incredible views from the new lobby area. Food was excellent and so was the service. No complaint… more

Our family had a great stay at the Sheraton Maui. Quiet, clean, and comfortable room with a great view of Black Rock, Molokai, and the Pacific Ocean. Amazing hotel with a wonderful pool area and beach. Incredible views from the new lobby area. Food was excellent and so was the service. No complaints at all. We’ll be back. Thanks!!! ***A big shout-out to our Housekeeping Maid Rosita. She was so kind and accommodating***

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“Black Rock Scuba Diving - It's the Dream!”

Scuba diving with Black Rock Scuba is amazing! Stay at the resort, walk out to the beach and Jose, Anika and Chris are there to take you diving. Choose from times in the morning, midday or night. We chose all three and had a great time! They dive the site right at the beach and it's so chill to j… more

Scuba diving with Black Rock Scuba is amazing! Stay at the resort, walk out to the beach and Jose, Anika and Chris are there to take you diving. Choose from times in the morning, midday or night. We chose all three and had a great time! They dive the site right at the beach and it's so chill to just walk right out into the water and start diving. No long boat rides - just awesome diving! We saw so much life and the backdrop topography of the Black Rock is just fantastic. So many cool spots for sea life to hide and for you to find! We saw eagle rays, more turtles than we could count, all kinds of fish, moray eels, slugs, octopus - you name it, this site has it! The night dive was unreal - Chris showed us pictures of creatures ahead of the dive that you would not believe you could see for yourself without a National Geographic crew - and we saw a ton of them in just one dive. Unbelievable! There was a massive hermit crab that carried anemones on his back crawling up the rock wall - just like in the reference book! To top it all off, when we surfaced, we saw a "lunar rainbow" also known as a moonbow in the night sky - look it up, it's a thing! Just an unreal package - great crew, very safety-minded, relaxed setup and world-class diving - we can't wait to dive with them again!

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“Door Lock Problem”

We first went to this resort 48 years ago on our honeymoon. There have been several changes over the years, but the remarkable gorgeous setting remains. This time we stayed in "Building 6", the Moana wing, which meant we overlooked the Black Rock, Lanai, Molokai and the beautiful ocean. Amazing vie… more

We first went to this resort 48 years ago on our honeymoon. There have been several changes over the years, but the remarkable gorgeous setting remains. This time we stayed in "Building 6", the Moana wing, which meant we overlooked the Black Rock, Lanai, Molokai and the beautiful ocean. Amazing views and we liked being slightly removed from the more active areas of the resort. It does take a bit of logistics to get to the pool/beach area, the lobby, and restaurants, but once you figure it out, it gets easier. We met several people trying to find their way to those places and we happily helped them. There is signage on the walls but if you're not familiar with the layout, it still can be perplexing. There is a video screen out on the 8th floor in a nearby building that tells you directions to Moana, but it only holds that info for a few seconds, then flips to a new bit of info. Might be nice to keep that screen in a constant mode with those directions. Check-in went fine, the receptionist was friendly. They have a newer system of room keys, which is a waterproof bracelet that has a chip to open your room door. This is a wonderful feature, especially when you are using the pool or beach. HOWEVER, it has to work and for the first two days of our stay, it often did not. One of ours never worked, the other would work once or twice, then for several tries wouldn't. It was exasperating and concerning as to whether we could get into the room at any given time and certainly put a damper on enjoying our vacation. We first went back to the front desk and were given new keys (wristbands). Same problem again so we called three different times over the next two days. First staff to arrive were two men who we felt were condescending to the female, making her feel like she was incapable of opening a door. They tried the door, it worked, but we told them it often didn't. We called the front desk a few hours later to complain again. A maintenance man came, had issues opening the door, too, and decided it wasn't hanging properly. He worked on it a bit, adjusted the door, and felt the problem was solved. However, the following day we were back to the same issue of the door not unlocking about 75% of the time. We again called the desk---by now the third time--and a very very nice and helpful maintenance man came. Wish we remembered his name, because after telling him our plight of three service calls, he tried the door, had a problem, too, and assured us he would definitely fix the problem. He ground the strike plate down more, and lo and behold, not a problem after that. Most of the staff were quite friendly. A few so-so. We weren't sure of checkout time, and could not find it listed anywhere on the back of the door, in the info sheet given to us, or by using their QR code to find out resort info. Went to the desk after dinner, a not-too-enthusiastic man told us the time. We had also asked directions to a spot in the hotel, repeated and tried to clarify what he had said to us, and he was somewhat condescending, too. At checkout, told the receptionist our door lock problems. Seemed indifferent about it. Told her we would write about the lock in a hotel survey and she said we would be getting one. Well, it's been one week, no survey sent to us by the hotel (hmmmm) so decided TripAdvisor was the way to go. The Coral Reef restaurant staff was extremely pleasant...both for dinner and the wonderful breakfast buffet. Great food! We commend them, as well as Rosita of Housekeeping who made sure our room was clean and had refreshed towels on a daily basis. The Moana room was large-sized, incredible view, and a big bathroom that had a door to the toilet. We might add that door also stuck and once it was hard to reopen and get out. We figured out you had to pull the door handle UP, otherwise you'd get stuck (noticed another trip reviewer mentioned his son got stuck in bathroom). The pool area lovely, and it was fun to swim through the long waterway to different sections. The hut where towels were dispersed had some really nice guys, too! Overall, this is a lovely resort with probably the best location on Kaanapali Beach. The grounds are lovely and there are many activities to participate in. We think some more improvements could be made with directions within the facility, and some staff members could have better attitudes.

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