Marriott Cincinnati Northeast

“Above and beyond”

The staff at this hotel are the absolute BEST! We stayed at this hotel last August and left behind a sentimental item that was not recovered. Katie, the sales manager, made it her mission to make things right. We stayed here last weekend (June 1st) and a similar item was waiting for us at our ... more

The staff at this hotel are the absolute BEST! We stayed at this hotel last August and left behind a sentimental item that was not recovered. Katie, the sales manager, made it her mission to make things right. We stayed here last weekend (June 1st) and a similar item was waiting for us at our arrival! We were beyond thrilled, completely surprised and overwhelmingly happy. The GM Michael wrote a personal note that touched us so deeply that I was inclined to write this review. Not only did the staff take time to create a personal, thoughtful memory for us, the hotel was clean, updated and extremely comfortable. While we don’t travel to Cincinnati often, we are inclined to plan another trip here soon just to stay at this hotel. Thank you Katie and any other staff involved in making this trip so special.

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“Service over and above”

Montana and crew did an outstanding job to accommodate our group of 22. They went above and beyond, and our stay exceeded expectations. We had many reservation changes over the past few months, and they were very flexible and did all they could to make our stay the best that it could be. For exam... more

Montana and crew did an outstanding job to accommodate our group of 22. They went above and beyond, and our stay exceeded expectations. We had many reservation changes over the past few months, and they were very flexible and did all they could to make our stay the best that it could be. For example, they bent over backwards to make sure we were all on one floor and had adjoining rooms. Every single staff person we met at the hotel was friendly and willing to help. The property was perfect for our reunion - the indoor and outdoor pools were great for the kids, and the lobby was a great place to hang out. The rooms were spotless, comfortable, and up-to-date. We definitely want to come back!

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“Nice and quite stay”

The room/bed/bath all supper clean; There are huge parking lots around the building, friendly staff, provides free fresh coffee setup at multiple exits in the morning, very convenience to grab one near your exit to your car in the parking lot. The drawbacks are the facility(elevator) is aged and ... more

The room/bed/bath all supper clean; There are huge parking lots around the building, friendly staff, provides free fresh coffee setup at multiple exits in the morning, very convenience to grab one near your exit to your car in the parking lot. The drawbacks are the facility(elevator) is aged and there are no free bottle water at room.

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“Disappointed”

The hotel is nice enough. Elevators are a little slow (doing work in the area) but easy enough to deal with. But please make sure you don’t accidentally leave anything. Especially of any value or sentimental. I was in the shower and accidentally yanked my necklace off. As I was full of soap, I p... more

The hotel is nice enough. Elevators are a little slow (doing work in the area) but easy enough to deal with. But please make sure you don’t accidentally leave anything. Especially of any value or sentimental. I was in the shower and accidentally yanked my necklace off. As I was full of soap, I picked it up, put it back together, and looped it around the shower gel till I was finished. Well I forgot it was there. Checked out at 11:15. Didn’t remember until I got back home about 3:30 ish. I called immediately and they asked if I wanted to be placed on hold or have them call me back. I said call me back since we were leaving. Four hours later, I had not received a call back. I called again. They said the staff was gone and someone would call me the next day. And if they did not, to please call back. Nobody called me on Sunday. I called again on Monday and the guy was surprised that no one had gotten back with me. He told me he would call me back in 15 minutes. He was true to his word and called me back. However, the housekeeping supervisor was not there. But he gave me his name and said that he would be in tomorrow and to ask for him. He said to wait till around 3 o’clock because he would be there also in case I got the runaround again. I called at around 3 o’clock and Sam, the housekeeping supervisor did not answer the phone. I called back, spoke to whoever answered the phone, and they took my information…again. Almost 2 hours later Sam called me back to say they did not have my necklace. The runaround was absolutely ridiculous. I personally believe that housekeeping stole my necklace. I suppose somebody could have been offered my room within the four hours that I originally called but considering checking in is at 3 o’clock, I don’t know. Ultimately I know it’s my fault for leaving it in there, but someone found it.

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